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Principle Software Architect – Hybrid Cloud Infrastructure

| Kirkland



The ServiceNow Service Engineering team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infrastructure scale, performance and reliability through innovations and automation. This is a very strategic position for our company. We are seeking a Principle Software Architect – Hybrid Cloud Infrastructure. As a key member of the Cloud Infrastructure Engineering team, you will be responsible for architecting, building and managing the global cloud services and infrastructure that runs our SaaS product. This is an opportunity to be at the core of building a Cloud SaaS platform that will scale to millions of users!

Working closely with engineers and developers across the company, the candidate will be responsible for:

  • Define the Architecture and roadmap for ServiceNow Hybrid (Private and Public) Cloud strategy
  • Service benchmarking, performance analysis and capacity management
  • Building software tools to automate infrastructure and release management
  • Researching and managing the implementation of new tools and technologies
  • Maintaining big-picture understanding of systems engineering services and touchpoints throughout the organization
  • Designing scalable software and systems architecture to support customer growth
  • Recommending code tuning/optimizations

 An ideal candidate, will have:

  • Deep experience with cloud platforms like Azure, AWS, GCP, OpenStack (hands on architecture and deployment experience IDEAL!)
  • Strong background in Performance engineering and architecture, specifically with Cloud infrastructure, SaaS application, database, web and supporting server roles
  • An understanding of the components of software defined infrastructure, including hardware platforms, operating systems, virtualization technologies
  • Prior experience in software development/engineering, release management/DevOps tools and processes, and managing large-scale server infrastructure is highly desirable.
  • Experience with tuning and scaling Java-based application servers
  • Familiarity with virtualization and cloud infrastructure technologies
  • A CS/EE degree or equivalent with 15+ years of proven, related experience is required
  • 5+ yrs leading Cloud Infrastructure software development projects delivering high quality enterprise software

Desirable experiences (not required), include:

  • Experience with ServiceNow Platform
  • Experience working with a continuous integration continuous deployment environment

Actual title can be determined based on fitness. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment. Individuals who can distinguish themselves for their aptitude and attitude have significant opportunity to grow their career and influence at an industry leading software company. This position also comes with an opportunity to work with other talented, passionate developers.



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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