Product Success Architect
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
- Subject Matter Expert on the Project Portfolio Management Capabilities and Technical Best Practices
- Contribute to the thought leadership of the Project Portfolio Management Communities of Excellence
- Develop and utilize deep platform knowledge and expertise in:
- Workflow Configuration
- Application UI Configuration
- Development of client specific reporting and integration requirements
- Be accountable to ensure Practice deliverables to GEO Customer Delivery and customers are complete, consistent, of high quality, on time and deliver benefits
- Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the IT Business Management portfolio, capabilities, expertise, best practices and solutions
- Coaching and mentoring of others and responsible for their career development, education and certification commensurate with the requirements of the practice strategy
- Domestic and International travel required up to 75%
Qualifications
To be successful in this role you have:
- Desired certifications include:
- ServiceNow Administrator
- ITIL v3 Foundation and/or Advanced ITIL Certifications
- SCRUM, Agile, and/or Scaled Agile
- PMP, CAPM or Prince2 Certification
- Experience in working with Enterprise IT software (e.g. ServiceNow, Salesforce, PeopleSoft)
- Experience in Java, Java Script and corresponding frameworks, like jQuery, Prototype JS or Angular
- Experience working within Agile or Scaled Agile frameworks
- Experience with enterprise software implementations for large organizations
- Solid experience in requirements gathering, including experience in creating process documentation
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
JV20
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.