Project Manager, Operational Excellence

| Bellevue
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The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients across more than 100 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. This opportunity is part of the Operational Excellence team which is responsible for defining and implementing strategy to build best-in-class operations, fostering a culture of continuous improvement to improve efficiency, defining and monitoring metrics that drive performance and partnering with our technology team to build the platform for global trade. 

The role of the Project Manager in Operations Excellence is a critical part of making Flexport’s mission a reality. Your work will play a pivotal role in building and improving the future operating model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. You will be the champion to implement business strategies via leading and managing complex operational projects across multiple function teams, business lines and locations.

You Will:

  • Be the single-threaded owner responsible for the planning, execution, and delivery of projects part of ongoing initiatives within the Operational Excellence (OE) team. 
  • Understand a broad range of analytics techniques and know how (and when) to use them (e.g. SQL, Python, Looker)
  • Analyze complex data sets to drive insights making it easier for decision makers to see and understand trends, outliers, and patterns
  • Understand key operational metrics of the business and build appropriate driver based models with the team e.g. Business Plan Modeling, Cost Structures and  Forecasting within your project
  • Become an expert on the project you are leading and serve as a trusted advisor  to senior leaders globally across the organization business. 
  • Identify and resolve roadblocks that impede achievement of flexport goals within the project by collaborating with stakeholders and escalating when necessary
  • Learn the business needs and/or workflows involved in your projects (e.g., process and technology requirements, data sources, metrics, mechanisms, risks, key dependencies, any automation/tools, etc.)
  • Identify areas where operational teams can improve efficiency and then redesign those processes within a workstation or workstream.
  • Design business processes and workflows for a project by independently conducting workshops, user interviews and secondary research using process mapping tools (e.g. Lucid charts)
  • Work closely with the product team to drive the product vision for the workstream you are involved in and conduct interviews understand how users interact with product and provide feedback on how to implement technology improvements
  • Measure and monitor each project from inception to delivery, including tracking and communicating status, identifying and tracking cross-functional dependencies, proposing options to mitigate risk and drive issues to resolution
  • Lead via influence by facilitating discussion, decision making, and conflict resolution by collaborating with other stakeholders.

You should have:

  • Experience in business consulting, operational excellence roles or worked in a business operations role in a fast growing tech startup
  • 2+ years of program management experience 
  • Strong project management skills and ability to independently manage and deliver results on workstreams
  • Knowledge or experience in supply chain or logistics experience preferred
  • You have leveraged Lean, Six Sigma and Continuous Improvement Toolkits to drive impact at an organizational level
  • You have the ability to design, develop and implement continuous improvement roadmaps for operating businesses
  • Bachelor’s in Industrial Engineering, Supply Chain or Business Degree preferred (Master’s degree a plus)
  • You are data driven and have the ability to accurately assess key business metrics and situations (Experience in SQL or tools like Looker a plus)
  • You are an excellent communicator and have the ability to drive program and project management through your team as well as able to influence change 
  • You have demonstrated proficiency in the product development lifecycle and have experience in translating business requirements into product roadmaps 
  • You have the ability to work with all levels in the organization to initiate and drive change, and have strong stakeholder management skills

About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

 

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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