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Security Chief Technology Officer

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Chief Technical Officer - Security
Ideally: Santa Clara, San Diego, Seattle, Chicago, Boston (will consider remote)
ServiceNow is one of the fastest-growing enterprise software companies today with over $5 billion in revenue and hurtling towards $10 billion in revenue.
To hyperscale, we're hiring a Chief Technical Officer of Security to:

  • Design a security technical strategy that defines ServiceNow as the most trusted SaaS provider on the planet.
  • Provide technical leadership across the company on the most complex, cross-functional security challenges.
  • Build an external ServiceNow security research arm that will position ServiceNow as a leader in the security community and across customer security teams
  • Develop innovative methods that enable security as "default" across a large and complex cloud footprint
  • Design advanced methods to protect ServiceNow from cyber-attacks at all levels, including Nation State Actors


The Team
CISO office is dynamic team responsible for providing frameworks, tools, strategies, and methods to enable the business and drive down cyber risk, securing our corporate and cloud infrastructure that runs our industry leading SaaS platform. We lead by example, ensuring the highest bar of standards in technical quality across the people, process, and technology of the ServiceNow CISO organization.
The Role
This is a highly visible and critical technical executive role tasked to design security architecture and programs that will leverage new and existing technology to enable the business and drive down cyber risk, securing our corporate and cloud infrastructure that runs our industry leading SaaS platform. By joining us on this mission, you have the rare opportunity to:

  • Join an already high-intensity, successful company in driving 2x revenues trajectory.
  • Take an active role in driving and contributing to the roadmap for the CISO organization.
  • Be the key connector and bring multiple perspectives to IT, Development, Product and Executive, the technical community and our customers in this important and highly visible role.
  • Lead deep technical design discussions and strategy within our team, across partner teams, the company and customers ensuring that we're building and delivering a 21st century security infrastructure.
  • Revolutionize and move the needle in SaaS security cloud computing.


Qualifications
We need a leader with experience having designed, operated, and implemented large scale security frameworks and is well-versed in the operation of scaling security architectures. Expert-level experience and qualifications to be successful in this role include:

  • 15+ years of experience in software engineering, networking, distributed systems architecture, infrastructure, HW platforms, OS, virtualization, databases, web, and application servers
  • Extensive Linux security platform experience
  • SaaS, PaaS Security Engineering experience
  • Extensive experience leading security programs in both large scale enterprise and commercial software companies
  • Experience designing and driving programs to manage and balancing "Security first" and customer usability strategies.
  • 15+years of experience managing teams and delivering security infrastructure on a global scale.
  • Experience building strong cross functional relationships that foster deep engagement
  • Ability to represent and promote complex business or technical security concepts both internally and externally.
  • Bachelor's/Master's degree in Computer Science, related technical field, or equivalent practical experience


We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century enterprise computing challenges.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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