Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Candidates based in the Toronto area will be considered for this role too!

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future. Team

The Research Group carries out fundamental research to push the limits of what AI can do for enterprises. In turn, those learnings are passed along to the rest of the ATG through our innovation pipeline. In this role, you will be part of the research transfer team within the ServiceNow Advanced Technology Group. This team’s objective is to promote the research breakthroughs from the Research Group by equipping developers and scientists across the organization with new capabilities. In essence, it validates that those state-of-the-art technologies are relevant and scalable to meet the most challenging needs of ServiceNow’s customers.

Role

You will do research development, which means that you will contribute to technology transfer initiatives within our AI Research Transfer team. Our team works on diverse AI-related technologies like multi-GPU, multi-node training and inference of machine learning models, fast prototyping of emerging AI technologies, full-stack proof of concept. You will thrive in this position by being able to quickly understand and communicate how to best test novel ideas quickly within ServiceNow’s infrastructure.

Qualifications to be successful in this role you have:

5+ years of experience in development, and maintenance of AI or data software. · A proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment; · A “getting things done” mindset.

• Familiarity with PyTorch’s (and to a lesser extent, Tensorflow’s) toolchain.
• Experience in the development of AI prototypes and the ability to quickly validate whether a certain avenue is worth pursuing.
• Proficiency in understanding research-code (often living in notebooks) and turning it into an ergonomic library or service.
• Experience with Docker and its relevance for high-performance computing and networking.
• Experience using CUDA, nvprof, and other low-level tools to optimize the usage of compute resources is an asset.

Les candidats basés dans la région de Toronto seront également considérés pour ce poste!

Le Groupe de technologie avancée (ATG) de ServiceNow est un groupe d'innovation axé sur le client qui crée des logiciels intelligents et des expériences utilisateurs intelligentes en utilisant les technologies de pointe existantes et les plus récentes pour offrir aux clients des expériences de travail de bout en bout à la pointe de l'industrie. Nous sommes un groupe de chercheurs, de scientifiques appliqués, d'ingénieurs et de chefs de produits avec une double mission. Nous construisons et faisons évoluer la plate-forme d'intelligence artificielle (IA), et nous nous associons à des équipes pour créer des produits et des expériences de travail de bout en bout basées sur l'IA. Dans la même mesure, nous posons les fondations, recherchons, expérimentons et réduisons les risques en matière de technologies d'IA qui ouvrent la voie à de nouvelles expériences de travail à l'avenir.

L’équipe

Le Groupe de Recherche de ServiceNow travaille à repousser les limites de ce que l’IA permet de faire pour l’entreprise d’aujourd’hui. Ces avancées sont partagées au reste du GTA à travers notre processus d’innovation. Pour ce poste, vous joindrez l’Équipe de Transfert de la Recherche au sein du Groupe de Technologies Avancées de ServiceNow. L’objectif de cet équipe est de valoriser les percées du Groupe de Recherche en les rendant disponibles pour le reste des scientifiques et des développeurs de l’organisation. Son rôle est donc de s'assurer que ces nouvelles technologies sont utiles et capables de rencontrer les exigences les plus complexes des clients de ServiceNow.

Le rôle

Vous travaillerez à faire du développement de recherche, ce qui veut dire que vous contribuerez aux initiatives de transfert technologique au sein de l’Équipe de Transfert de la Recherche en IA. Notre équipe travaille sur diverses technologies liés à l’IA comme l’entrainement de modèles en parallèle sur de multiples cartes graphiques situées sur plusieurs noeuds de calcul, le prototypage rapide de technologies d’IA émergentes et de production de démo “full-stack”. Vous vous épanouirez dans ce poste en arrivant à rapidement comprendre et communiquer les enjeux entourant la validation rapide d’idées nouvelles sur l’infrastructure de ServiceNow.

Qualifications

To be successful in this role you have:

• 5+ years of experience in development, and maintenance of AI or data software.
• A proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment; · A “getting things done” mindset.
• Familiarity with PyTorch’s (and to a lesser extent, Tensorflow’s) toolchain.
• Experience in the development of AI prototypes and the ability to quickly validate whether a certain avenue is worth pursuing.
• Proficiency in understanding research-code (often living in notebooks) and turning it into an ergonomic library or service.
• Experience with Docker and its relevance for high-performance computing and networking.
• Experience using CUDA, nvprof, and other low-level tools to optimize the usage of compute resources is an asset.

Pour réussir dans ce rôle, vous avez :

• 5 ans d’expérience dans le développement et la maintenance de logiciels d’IA.
• Un parcours démontrant votre capacité à composer avec l’ambigüité, prioriser les besoins et produire des résultats dans un environnement dynamique.
• Une familiarité avec les outils PyTorch (et, dans une moindre mesure, Tensorflow).
• De l’expérience avec le développement de prototype d’IA ainsi que l’habileté de rapidement valider s’il vaut la peine d’investir dans une certaine technologie
• Une habileté à comprendre du code de recherche (qui vit souvent dans des notebooks) et de le transformer en librairie ou service.
• De l’expérience avec Docker et ses impactes sur le développement de logiciels de calculs de haute performance et de résautage.
• De l’expérience avec l’utilisation de CUDA, nvprof et d’autres outils de bas niveau permettant d’optimiser l’usage des ressources de calculs est un atout.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.