Senior Cloud DevOps Manager

| Kirkland
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ServiceNow, The Enterprise Cloud Company, is the industry-leading cloud platform provider for building enterprise applications. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

In this role, you will be responsible for building and leading a team of engineers in designing, developing and supporting next generation of our cloud services. This role will require you to interface with various teams(technical and business), understand their business needs and deliver highly reliable and easy to use solutions that enhance business efficiency. The successful candidate will have an established background in designing scalable systems and developing mission critical software solutions with a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast paced environment.

Responsibilities:

  • Manage global teams of engineers and managers to scale and grow the organization for efficiency and delivery.
  • Follow or implement best practices to increase the quality & velocity of deployments
  • Sustain and improve the process of knowledge sharing throughout the engineering team
  • Build and test code continuously with scripting and programming languages
  • Implement automation, effective monitoring, and infrastructure-as-code
  • Deploy and maintain critical applications on cloud-native microservices architecture
  • Measure performance and environment of application with system & application log tools
  • Deploy and maintain CI/CD pipelines across multiple environments
  • Deploy applications via automation with configuration management tools 
  • Collaborate with Engineering teams, system admin/operators and other team members to manage code releases
  • Prioritize issues and bring them to resolution
  • Manage customer escalations
  • Provide technical guidance, career development, and mentoring to team members

Required Qualifications:

  • B.S or M.S in Computer Science or equivalent with 15yrs of experience in a Cloud SaaS or PaaS environment.
  • 8+ years’ experience managing DevOps / Operations of Enterprise applications with increasing responsibilities
  • Ability to handle customer escalations & multiple competing priorities in a fast-paced environment.
  • A passion for people management and mentorship; hiring and developing technical leaders
  • Able to balance technical leadership with sound business judgment.
  • Thinks strategically, but stays on top of tactical execution
  • Strong analytical and problem solving skills
  • Strong and proven ability to hire top talent and build out winning teams
  • A strong track record of managing global teams in a cloud environment and demonstrated improvements in efficiency.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  •  

Desirable skills:

  • Experience in delivering projects using ML and AI technologies
  • Minimum 3 years of experience in ServiceNow platform
  • Experience with cloud platforms like Amazon, Azure and/or Google Cloud
  • Exposure to DevOps Products

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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