ServiceNow is the industry-leading Enterprise IT Cloud Company. Our cloud allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution. We're a fast-growing company and offer huge potential for the talented individuals who join our team.

Sitting in the center of our cloud, the Cloud Infrastructure team is building the infrastructure-as-a-service (IaaS) that is the basis for all services offered by ServiceNow to our enterprise IT customers. We are laser-focused on building an innovative, scalable and feature-rich IaaS for enterprise IT.

We are building the cloud service that hundreds of companies such as CERN, Enterprise Rent-A-Car, Equinix, Harrods, Juniper Networks, Kimberly-Clark, REI, Sephora and Staples depend on everyday to accelerate their company forward.

We employ the brightest and most forward-thinking cloud infrastructure engineers on the planet. We have offices in Kirkland, San Diego, San Francisco and Santa Clara and work as a distributed team.

Come join the Cloud Infrastructure team and make your mark building the industry-leading Enterprise IT Cloud!

Responsibilities

As a Senior Hardware Test Engineer you will be a member of the Cloud Infrastructure team that is responsible for global hardware design, standards and architecture. Our challenges are complex and unique; this team designs and builds the hardware that powers all of our services. In this role you will:

• Drive hardware enhancements from original concept through final implementation across all system architectures and assess impact to performance and capacity.
• Assist design engineers in testing and evaluating new products, identify root cause issues through testing and make sound recommendations to resolve issues.
• Work closely with development teams to understand impacts of new platform architectures and system components.
• Identify novel hardware/software technologies and architectures and benchmark potential changes to prove your theories.
• Prepare, execute and document results of diagnostic test plans on engineering prototypes including power validation, reliability and performance.
• Strive for efficiency and efficacy in test execution, data gathering, data analysis and reporting.
• Cultivate strong working relationships with customers, component suppliers and manufacturing to further quality goals.

Desired Skills

• Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing, and have experience building highly scalable systems.
• Demonstrated ability to lead complex projects successfully.
• 8+ years evaluating, cost-modeling and implementing new data center and IT technologies. This includes managing multi-vendor RFP’s.
• 8+ years’ experience with Converged Enterprise wired/wireless voice/data, diverse HA storage solutions (DAS, SAN, FC, iSCSI) and various Virtualization architectures.
• 4+ years profiling and evaluating LAMP stack (Linux, Java, MySQL and Oracle) performance.
• Excellent Communication & Customer skills, Problem Solving, Conflict Management, Listening, Time Management and Interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
• Bachelor or equivalent experience in Computer Information Systems (CIS),Management Information Systems (MIS), or Computer Science (CS) or related field. Masters preferred.

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work with some of the most innovative and advanced technologies in the business. The Cloud Infrastructure team is a very collaborative and inclusive team where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. We provide competitive compensation, generous benefits and a professional, open yet relaxed work atmosphere.