This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

ServiceNow has been named as the most innovative company in the world by Forbes. We are the leading enterprise cloud. Our SaaS solutions generate revenue of ~$2B annually, and we are still growing over 30% YOY. We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

As a Senior Staff Software Development Engineer, focused on developing high-quality tools and automation, supporting the Service Engineering QA environment, you will be responsible for developing automations that enable the QA team to scale. You will own, manage and develop features on QA framework that is consumed by a central QA Ops team to test and release applications hosted on ServiceNow platform directly impacting ServiceNow’s rapid growth.

You will define and implement the roadmap for this central QA framework that enables the organization to successfully build automation applications, measure their success within the testing environment, integrate this framework with public and federated clouds, define KPIs/success measures for the QA framework itself and automate all testing scenarios for the applications supported by the centralized QA Ops team. Our fundamental goal is that any code release coming to the QA team should have minimal manual testing. The QA Ops team tests and releases code for more than 250 internal and external applications and the only way for them to scale is to automate all test cases for these applications.

You will collaborate with various dev teams to understand their test cases which you will then automate via the QA Jenkins and Selenium test framework. You will build enhancements on the framework itself to make it self-service for QA team. You will define and execute processes and methods to deploy, operate and monitor these systems at scale.  In addition to developing tools and automation, your work will involve coordinating efforts with other members of the Service Engineering organization and other ServiceNow development teams, specifically around lab resource management, maintaining a healthy pool of resources for automated and manual testing, etc. You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies.

Skills:

In order to be successful in this role, we need someone who has:

Required Skills

• Strong operations automation background
• At least 10 years of proven, related experience
• Advanced programming or scripting skills and experience with a focus on Java and JavaScript programming languages
• Development experience using Jenkins and Selenium
• Detailed knowledge of web-based database application development using MySQL or other relational databases
• Development of web-based database applications using MySQL or other relational databases
• Proficient with Linux systems with emphasis on methods for automating operations in a high-availability cloud environment
• Experience integrating software and services using common API techniques (SOAP, REST, XML, etc.)
• Working knowledge of Git, Gerrit
• Working knowledge of test frameworks such as QUnit or PyUnit
• Excellent analytical, strategic planning, written and oral communication skills
• Self-starter, good team player, attention to detail and ability to work well with others
• Mentor less experienced engineers
• MS Degree in Computer Science or related field

This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.