Senior Staff Software Engineer (Back-End), Success Plans Services at Outreach

| Seattle
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Role

We are looking for an experienced back-end Software Engineer who is interested in becoming a key player on a highly collaborative, productive and fun team working on bringing a newer product offering at Outreach from 1 to 100. 

About the Team

Outreach Success Plans provide a new way for buyers and sellers to collaborate via a transparent, joint plan. Success Plans create a hub for all the important information exchanged during a deal cycle. Our software provides both an easier process for the buyer and seller to conduct a deal while simultaneously providing new and valuable data insights to the revenue operations team. The Success Plans Services team owns the back-end infrastructure and service for this product. Our mission is to provide fast, reliable communication tools for buyers and sellers alike and to collect and analyze the data rich insights created by those interactions. This team has exciting challenges in store. Success plans are a newer part of the Outreach platform and therefore we have the opportunity to learn from our early customers and shape this into a product that becomes the standard for B2B transactions. In addition we are tasked with integrating this product thoughtfully into the rest of the Outreach platform. We’ll do this while adopting Outreach and industry best practices to ensure our software is truly enterprise grade. 

Your Daily Adventures Will Include

  • Working in a modern internet stack. We deploy on Kubernetes for production and even have a custom-built dev environment to use Kubernetes for local development. Our APIs are over GRPC intraservice and GraphQL to web / mobile clients. This service is currently written in Typescript node.js, we will be moving to Golang and our internal set of application libraries “bootstrap” (no relationship to the html/css framework)
  • Thinking deeply and creatively about how to tie into a service-oriented architecture migration that is underway
  • Partnering closely with the user experience (front-end) team to deliver game changing features
  • Helping us keep customer trust by keeping the quality bar high by delivering well tested code
  • Innovating with event streaming services such as Kafka to turn customer interactions into meaningful data insights
  • Keeping up-to-date with new developments in distributed software systems and continually working to improve team practices and overall engineering rigor and quality

Basic Qualifications

  • Experience with building distributed systems with a cloud service-oriented architecture
  • Great communication skills, you will collaborate closely with other engineers, product managers and other stakeholders 
  • 10 or more years of experience in back-end / service based development
  • Experience designing services and systems in a service-oriented architecture
  • Familiarity with Golang and Typescript or willingness to learn these two languages
  • Experience building and maintaining systems heavily reliant on relational databases and SQL
  • Experience designing, building, and consuming web based APIs
  • Familiar with continuous deployment environments
  • Deep understanding of reliability and performance monitoring tools and techniques 
  • You are hungry for new challenges
  • Track record of continual learning and improvement for you and the people around you
  • You embody our core values: We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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