ServiceNow Platform Development Manager - CSG Enablement Operations

| Kirkland
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

ServiceNow Platform Development Manager - CSG Enablement Operations
Location – US, open - remote

 

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Join the Customer Success Group Enablement team and work with a diverse group of top talent creating world class programs to enable the field. This team is responsible for finding innovative ways to prepare and train sales, solutions consultants, customer success and more!

Role

Based in the US, the Customer Success Group (CSG) Enablement, ServiceNow Platform Development manager will have the opportunity to design and develop workflows and organizational solutions to help the Enablement team work more efficiently.  This individual will work hand-in-hand with global CSGE Operations peers and closely with global enablement team members as key stakeholders to.  

What you get to do in this role:

  • Understand the business needs and the need to standardize processes, and build this into the design
  • Understand the large scale thinking and approach needed for the efficiency and success of the Enablement team
  • Lead all technical aspects of project delivery and solution delivery for the team’s ServiceNow instance including:
    • Requirement discovery
    • Design and implementation specs
    • Application configuration
    • Workflow configuration
    • UI configuration
    • Development of reporting
    • Development of requirement integration components (ex. SSO)
    • Testing and QA
  • Prepare all client facing and internal deliverables that are technology related
  • Provide expertise on all technical questions related to development of the team’s ServiceNow instance
  • Own system governance and change management
  • Develop and maintain system documentation
  • Drive the continuous improvements of the platform

In order to be successful in this role, the ideal candidate must be/have...

  • Certified ServiceNow administrator
  • Certified ServiceNow developer a plus
  • Self-motivated with a proven track record in ITSM technologies and comfortable in a dynamic environment of a technical organization
  • Organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
  • Exceptional communication and presentation skills with both technical and business concepts
  • Understands technical and functional design requirements related to ServiceNow
  • Experience presenting and conducting demo reviews with client stakeholders
  • Advanced and current understanding (and experience) in ServiceNow Platform and Solutions Administration, including
    • Understanding of user permission levels, group roles, and managing scripts and workflows
    • Experience in one (or more) scripting languages: JavaScript, AJAX. Exhibits prior and current technical expertise in web technology and the ability to learn new technology
    • Experience with business rules, UI actions, scheduled jobs - all scripted aspects of the ServiceNow system
    • Experience with ServiceNow client and server-side JavaScript and ServiceNow APIs a plus
    • Experience customizing ServiceNow using UI Pages, UI Macro & portal using CSS, HTML, Jelly and widgets
  • System integration experience using web services and other web-based technologies such as XML, HTML, REST/SOAP
  • Fundamental knowledge of networking including TCP/IP protocols and network
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
More Jobs at ServiceNow56 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Internships
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Remote
Developer
new
Kirkland
HR + Recruiting
new
Remote
Developer
new
Kirkland
Operations
new
Kirkland
Operations
new
Kirkland
Operations
new
Kirkland
Data + Analytics
new
Remote
Developer
new
Kirkland
Data + Analytics
new
Kirkland
Data + Analytics
new
Kirkland
Product
new
Kirkland
Project Mgmt
new
Kirkland
Developer
new
Kirkland
Sales
new
Remote
Product
new
Remote
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Internships
new
Kirkland
Developer
new
Kirkland
Operations
new
Kirkland
Developer
new
Remote
Operations
new
Remote
Developer
new
Kirkland
Project Mgmt
new
Remote
Data + Analytics
new
Kirkland
Operations
new
Kirkland
Sales
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs