Services and Support Engineer at Skilljar

| Seattle
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Skilljar is seeking a versatile and proven technical services engineer to join our rapidly growing team. This role serves as a technical resource bridging the gap between engineering and customer success. As part of a small team, you’ll have a unique opportunity to work across many skill sets.

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic, highly-collaborative environment. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities

  • Implementation: Be well-versed in Skilljar’s platform and product capabilities, and partner with Skilljar’s Customer Success team for all technical configurations and integrations. Participate in technical conversations with customers, and leverage strong knowledge of technical concepts to provide guidance with implementation and solutions.
  • Site Branding: Assist in gathering requirements and scoping out front-end solutions. Write production-ready JavaScript and CSS to meet the design and functionality needs of customers.
  • Triaging & Escalations: Own technical requests through resolution and communicate results to all stakeholders. Troubleshoot technical issues, review code, and offer suggested bug fixes.
  • Documentation & Research: Contribute to the creation of customer and internal-facing technical documentation. Partner with Skilljar's Product team in researching and documenting potential new integrations and internal projects.

Requirements

  • At least 2 years of relevant working experience in HTML, CSS, and JavaScript.
  • Experience programming in Python, or another scripting language.
  • Experience with Rails, Django, or some equivalent MVC framework.
  • Experience with REST APIs, HTTP, SSL, Single Sign-On (i.e. OAuth 2.0 and SAML 2.0) preferred.
  • Experience in a client-facing technical role, as well as collaborating cross-functionally.
  • Highly self-directed and comfortable in a small, unstructured environment with ambiguous and rapidly changing requirements and designs.
  • US work authorization and criminal background check are required.

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the Customer Education Platform of choice for mid to large-sized enterprises. Trusted by leading global enterprise organizations like Cisco and Verizon, Skilljar’s SaaS platform empowers Customer Training and Enablement teams to successfully onboard, engage, and retain customers and increase product adoption throughout the customer journey. We are a team of bright, passionate Skillets with Amazon roots and startup drive. Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place to be (come check out our 3-D laser printer). Apply to join us!

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place!

An Insider's view of Skilljar

What’s the vibe like in the office?

I'd say our vibe is something along the lines of: "Work hard and ensure we have a little fun while we do it." I like to use humor to reduce stress in high-pressure situations (quarter-end) and focus on enabling our GTM teams to be so confident and passionate about what we do that the day to day becomes fun.

Ray

VP of Sales

What does your typical day look like?

There’s no typical day for the product team. A normal day could consist of a customer interview, launching a new product, sprint planning with developers, and brainstorming with a product designer. No two days look the same, but that's part of what makes the work interesting.

Aizat

Senior Product Manager

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What is your vision for the company?

Our Co-founders started Skilljar to help companies drive customer outcomes through education. We’re driven by the belief that access to learning can unlock human potential, and that training is vital in ensuring the latest innovation is embraced and adopted. This vision resonates deeply with our team, and we’re passionate about bringing it to life.

Aashish

VP of Marketing

What’s the vibe like in the office?

Skilljar has a unique office vibe that's a pleasure to come into. Yes, it has the typical start-up rollercoaster, but things are done with so much intention and care that it always feels like things are on track. Team members care about the details of each other's lives as much as the details in their work, it's really great.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Discounted ORCA pass, only $20/month
Employee Assistance Program (EAP)
Kitchens stocked with your favorite snacks and drinks
A catered Lunch and Learn each week
Great events - weekly happy hour, summer & winter Parties, trivia/game nights, and more!

Culture
Eat Lunch Together
Daily Stand-up
Team-Owned Deliverables
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Unconscious Bias Training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and Learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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