Site Reliability Engineer - Federal at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Note: Due to the nature of the work related to this position, employees will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.
ServiceNow has been serving and building trust with our customers for 17 years. However, none of that would be possible without our people. We are looking for candidates who want to grow with us and become a valuable member of a team of Site Reliability Engineers (SRE). The challenge before you would be to undertake service ownership of the entirety of the ServiceNow SaaS platform deployed in the public cloud in exclusive support of our A/NZ market. Our team will help shape the future of the ServiceNow platform by opening up this new market and having a direct impact on the bottom line.
- know Linux in various levels of diagnostics and troubleshooting?
- write code to automate repetitive tasks every time you have to do manual work?
- accumulate years of experience in roles like systems or networking engineering?
- smile when you solve an issue in Frankfurt from your laptop in Sydney?
Answer 'yes' to these questions and we would like to hear from you. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.
Want to know more about us?
Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role. We hope it will be helpful.
Let’s start with the role
As An Engineer In The SRE Team You Will
- Provide relief and sustainable resolution to issues within our infrastructure.
- Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
- Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
This is what we require. Take note because they are a must-have:
- Knowledge of Linux systems.
- Networking skills, IP addressing, routing protocols.
- Monitoring of large and scalable systems, applications and networks.
- Uncompromising attention to detail.
- Ability to work in night shifts that cover one weekend day.
We also have pluses!
These are not a 'must', but please highlight them on your resume if you have experience in: cloud architecture, database administration, load balancing or web applications engineering. A master's degree on a tech area is also welcome.
Now a bit about the SRE team
The Site Reliability Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow platform and infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from application through to hardware and all stops in between. The ultimate goal of the SRE is to never have to escalate an issue to an engineering or development team and to completely own the resolution of incidents. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.
And finally ServiceNow as a company
You already know that ServiceNow is changing the way people work. Due to the success of our products we are experiencing growth in virtually all areas of our organisation.
To sustain our growth, we are looking for drivers - people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits and a professional yet relaxed atmosphere.
All qualified applicants will receive consideration for employment without regard to race, sex, colour, religion, national origin, or on the basis of disability.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.