Site Reliability Engineer (Infrastructure), CORS at Outreach

| Seattle
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The Role
The Core Infrastructure team at Outreach is responsible for the foundation on which all the other software that Outreach engineering teams build runs. That means we need to be empathetic to the needs of our co-workers in the performance of their jobs. It also means that we must be pretty focused on how our systems are performing according to our SLOs and SLIs. We have spent the last year transitioning much of our production infrastructure to run on top of Kubernetes. We are looking for someone to come help us mature that new platform, and finish transitioning the long tail of legacy systems to the new one. We also need someone to help us reshape other portions of our underlying production infrastructure as we continue to rapidly grow and scale. Outreach has grown enormously each of the last several years; we don't see any signs of stopping soon. That means we need someone to help us identify the constraints in our system, and prioritize which ones we address. We are looking for someone that can be analytically minded. In addition, the right person isn't necessarily interested in building new and exciting infrastructure technology. Instead, you are focused on using and augmenting existing tools to serve our needs.
About the Team 
The platform team is composed of folks with disparate skills and backgrounds. Our unifying attribute is our desire to work together to find creative, scalable solutions to the problems we run into. We are currently a fairly senior-heavy team, so we are open to finding the right person regardless of their experience level. Beyond the basic demands of managing our production infrastructure, the Platform Team is also responsible for supporting CI/CD, monitoring and alerting systems, and compliance initiatives. We have a diverse set of obligations to the rest of the Outreach organization, and that is reflected in the different types of work in which we get to indulge.

Your Daily Adventures Will Include
Our Site Reliability Engineers are usually iterating on our planned projects on a day to day basis. However, we are occasionally disrupted by exigent circumstances (read: alerts). The aim is to ensure that we spend more time than not working on software to make our platform more performant and scalable, and make it easier for the other software engineers to do their jobs. We are also occasionally called to assist other teams. When confronted with disruptive events, we strive to codify what we’ve learned and feed that information back into how we plan and prioritize our work. 
Basic Qualifications
Have you ever configured a linux server to run a service? Did you enjoy it? If yes to both questions, then it's likely that you have some skills relevant to this position. We would also very much like someone who believes heavily in automating away problems, is heavily invested in continuing to learn and grow both as a human and in their career, and has strong verbal and written communication skills. 
Tech stack: In addition to Kubernetes, we use jsonnet, Chef, Concourse, Elasticsearch, Terraform, ruby, and Go. It's awesome if you have experience with any of those things, but we are happy to help you learn. Other things that you may have experience in that are potentially relevant, but not required: building highly available services, an understanding of distributed systems and their commonly associated problems, MySQL administration, cloud computing fundamentals (preferably in AWS), REST, cloud-based networking, Unix fundamentals, performance profiling (especially in ruby). We encourage you to apply, even if you think the position sounds a bit outside your wheelhouse. We want to find folks who are interested in learning and developing on the job, even if you can walk in the door and do amazing things.
We are ideally looking for SREs with 3+ years dedicated experience.
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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