Company Overview

Navigating Cancer is the pioneer in patient relationship management software and services for cancer care. The company has developed the first patient-centered oncology platform that improves the care delivery model for patients, providers, pharmaceutical manufacturers and payers. By putting patients at the center of their care, providers become economically viable in value-based payment models, payers and at-risk providers reduce the total cost of cancer care, and pharmaceutical manufacturers improve medication adherence for their life-saving treatments. Most importantly, patients receive a holistic service offering to support their individual goals and preferences.

The company is backed by industry-leading patient satisfaction ratings and currently supports over a million patients, thousands of care providers, dozens of pharmaceutical manufacturers, and several payer models nationwide to lower costs, improve patient satisfaction, and drive better outcomes.

Job Summary

The Oncology Platform’s Site Reliability Engineering team brings a software engineering perspective to delivering quality operations at scale, driving automation in every aspect of an extremely crucial job. The team members collaborate with Product Engineering and Operations teams, as equals, to provide critical services to our customers, relying on right-sized processes with minimal barriers.

As a member of this elite team, you will work in a role that is front and center in providing reliable, performant and life changing services to millions of cancer patients and their care teams. You will also help to shape the growing role of Site Reliability across the company. You will be a core contributor in shaping the future architecture of our platform, making decisions that affect the company and the healthcare industry, years into the future. Your work will impact the way cancer patients experience Care.

A strong candidate will

• Be proficient in best practices in leveraging AWS for IaaS and PaaS services
• Evaluate, build and maintain automation efforts for deploying and managing production services 
• Have expertise around security best practices in highly-regulated industries
• Be passionate about measurement, observability and early detection of issues using leading and lagging metrics
• Provide critical, business-level analysis of critical customer facing problems across the technology stack
• Have strong interpersonal skills, act as a liaison between engineers, internal and external stakeholders
• Evangelize and drive streamlining of processes for building and operating highly available, scalable services

Tools & Technologies

• We have a wide and varying set of technologies that reflects the complexities of modern cloud development.
• AWS and wide range of services (S3, RDS, ECS, Redshift)
• Ansible & Hashicorp Tools (Packer, Vault, Terraform, Consul, etc.), ELK, Data Dog
• VPN solutions of many flavors and vendors (OpenVPN, IPsec, etc.)
• Python, Java and Ruby, React, Bash and a smattering of Golang, RabbitMQ, SNS, and SQS
• Polyglot storage (MySQL, MSSQL, PostgreSQL)
• Large scale data exchange platforms including Mirth Connect Interoperability Engine for HL7 v2/v3 and FHIR

Minimum Qualifications

• 3+ years experience building and managing AWS/GCP/Azure cloud service operations
• Direct experience with hardening of environments in security-first software development and/or system operations
• Solid expertise in Linux server administration
• Proficiency with networking, preferably with foreign VPN-connected networks
• Deep knowledge of enabling system and application level monitoring/alerting and metric analysis
• At-scale integration with remote networks and foreign dataflow
• Developing DevOps tooling and support for developer workflow and automation
• Experience with resolving real world performance issues, tuning, scaling, and security for large scale distributed cloud systems
• Excellent written and verbal communication and reporting skills or coordinating across teams, with customers, and technical vendors
• Willing to be part of a 24/7 on-call rotation
• Ability to demonstrate composed urgency in stressful situations

Nice to have: 

• Prior experience in regulated industries with high Data Quality and Governance standards.
• Software Testing (SDET) experience and passion for analyzing failure

Why work here? 

We support thousands of healthcare professionals and tens of thousands of cancer patients every day. We help cancer patients get better care—and consider this a valuable and meaningful reason to come to work everyday. You get to work with leading technology, wear many hats, and contribute every day to our business success! You get to help us grow and establish ourselves as a world-class business. We are lean, agile, and lightweight. We believe in each other, believe in our work, and have fun along the way.

This position is a full time, on-site, with the Navigating Cancer team, in our downtown Seattle office. We offer competitive compensation, benefits and a fantastic work environment. Come join our team and make a difference!

Our Values: 

Work with Purpose. Work together to improve the lives of cancer patients. Collaborate with team members, have passion, enthusiasm and mission for the work that we do.

Act with Integrity. Communicate openly, be honest, follow through.

Be Agile. Discover creative solutions, welcome change. Adapt and pursue continuous improvement.

Seek Simplicity. Reduce complexity for our customers and patients. Simplify our products, our processes and our messages.

Strive for Growth. Constantly strive to achieve personal, professional, and company goals. Continuous reflection, learning and achievement.