Software Engineer: Backend (Customer Service Technology)

| Bellevue

Why compromise? Here's an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about.

Who are we?

Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers.

This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth.

What does this team do?

We didn’t make Postmates a billion dollar business, but our customers did. The mission of Customer Service Technology at Postmates is to create world-class self-service and support for our customers, including buyers, merchants and couriers. By relentlessly focusing on customer service, we ensure our customers have a positive experience that keeps them coming back. Working in our team will provide you a unique opportunity to contribute to a complete vertical stack of microservices architecture, horizontally connected to most systems in the larger Postmates ecosystem, e.g., Identity, Ordering, Trips, Payments, etc. Obsessed with our customers, we develop high-quality and scalable systems, including beautiful frontend UI using latest web and mobile technologies, distributed backend services in Python, and real-time business intelligence with big data analytics.

What will you do?

As an experienced software engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new architecture and services, but also helping define the strategic direction for such systems. We are building the systems from ground up, so we are not tied to any one technology. Helping select the right technologies and envisioning a long-term architecture is part of the role. So is working with multiple internal and external distributed services. Finally, this being a new team, you’ll have lots of opportunities to help us build & grow the team via mentoring, hiring & training. 

REQUIREMENTS 

  • Bachelors in Computer Science or a related field
  • 5+ years of experience in building impactful and technically complex software systems
  • Top notch coding skills in Python/Go/Java/C++ coupled with strong base in OOA/OOD, SOA/Microservices and data modeling skills
  • Excellent communication skills with both technical and non-technical audiences
  • Strong sense of ownership and drive
  • Sharp problem solving skills and ability to resolve ambiguous requirements
  • Demonstrated focus on continuous improvement of systems, software, and processes through analysis and metrics

BONUS POINTS 

  • Advanced degree in Computer Science or a related field
  • Technical leadership experience in building complex software systems from scoping requirements to actual launch
  • Proven experience in building large-scale, multi-tiered, distributed software systems
  • Extensive experience in building web, mobile and/or machine learning applications

BENEFITS 

  • Competitive salary and generous stock option plan (stay aligned with the long term value you create)
  • Medical, dental and vision insurance 
  • Whatever computer, monitor, standing desk, keyboard mouse you need
  • Impact-first work environment (no politics, no pandering)
  • Huge company vision (we need you to build the future, not just maintain the status quo)
  • Contribute to open source projects (full support to release and contribute to projects)


Read Full Job Description

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

10400 NE 4th St , Bellevue, WA 98004

An Insider's view of Postmates Inc.

What's something quirky about your company?

One thing that makes me proud to be a part of Postmates, is our program FoodFight. It is a Postmates driven partnership with local shelters that makes sure leftover food from restaurants makes its way to a shelter and feeds those who are hungry. We care immensely about the communities that we serve, and FoodFight is one way that we show it!

Rahul

Server Engineer

What's the biggest problem your team is solving?

Our Security team ensures our users, merchants, and Postmates info is safe. We develop and deploy mitigations to eliminate the potential for vulnerabilities that pose a security risk. Driving these projects from start to finish and seeing the impact of our work is extremely rewarding.

David

Security Engineer

How does the company support your career growth?

I once read that “growth and comfort don’t coexist” and Postmates lives by it. From day one at Postmates, I felt challenged and have been given projects that impact the business. I’ve had to flex technical muscles that I have never used and it’s exciting because I’m developing into a more well-rounded engineer which only enhances my career growth.

Juan

Software Engineer

How do you empower your team to be more creative?

Instead of assigning work/tasks to my team, we operate by having the team identify what they think are the problems that we need to be solving today, and how that will scale or change over the next few years then align those with company priorities. This forces my team to be more creative in how they approach their work on a day to day basis.

Aabhas

Infrastructure Lead

What are some social events your company does?

Postmates is a fun place to work. We hold various social events throughout the year, both locally in Bellevue and at the San Francisco HQ. Last year, we held a team event at Golden Gate Park, movie nights and happy hours in SF, as well as a hike and Christmas party in Bellevue. Looking forward to more fun events this year!

Ken

Date Scientist

What are Postmates Inc. Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 56 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
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