Software Engineer, Developer Tooling at Qualtrics

| Seattle
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About Qualtrics

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

About the Team

The Developer Tooling team is a foundation stone of the Qualtrics engineering organization. Our mission is to build and operate the services that enable the Qualtrics continuous delivery pipeline and microservices architecture. We help Qualtrics Software developers innovate faster and more frequently. We do this by building and operating simple, elegant developer services. We relentlessly automate people out of the software delivery process so they can focus on innovation and delighting our customers.

At Qualtrics we are owners. We innovate. The things you deliver will have real impact, and quickly! Operating in a small autonomous team, your work will flow from development to production in ever reducing lead times, delivering real improvements for our developers and increasing the company’s rate of innovation.

Primary Responsibilities

As an engineer working in Developer Tooling you will be part of a team that is responsible for the research, development and operation of our developer services. You will own the framework that empowers our product developers to innovate - a framework that spans from development environment utilities like source code control and build services, right through to container deployment, orchestration and service discovery and consumption in production.

Moreover you will be joining at a time of rapid growth and investment in our technology stack. This is a systems development role. You will deliver next generation technology frameworks that empower a continued move to a microservices architecture.

Beyond our engineering and architecture responsibilities, Qualtrics strives for excellence in the operation and delivery of our services. You will …

  • Ensure our platform exceeds goals for availability, capacity, efficiency, scalability, and performance.
  • Actively monitor end-to-end system performance to identify bottlenecks, potential failures and deliver service capacity planning and demand forecasting.
  • Communicate effectively w/ engineers & stakeholders. Describe problems succinctly to enable issue management.
  • Perform periodic on-call duty as part of a global team.
Preferred Requirements
  • BA/BS degree in computer science or related field
  • 3+ years experience of being responsible for a customer-facing, highly-available, large scale web-based service.
  • 3+ years of excellence in operating this service.
  • Deep understanding of web application architecture, including TCP/IP and HTTP
  • Experience and knowledge of load balancing, caching, CDNs, and clustering technologies.
  • Experience with common monitoring tools such as Nagios, AppDynamics, Graphite and statsd
  • Development experience in a high level language like Java, PHP, Ruby or Python. Ideally you are a systems engineer with developer experience or a developer with strong systems engineering knowledge. No IDE-only developers.
  • Experience with software development lifecycle technologies (ex. Rundeck, Git, Jenkins, artifactory services, etc)
  • Knowledge of SQL (MySQL) tuning and optimization is a must have. Experience with memcached, Redis and Elasticsearch is a bonus.
  • Worked with or implemented configuration management using tools like Puppet or Chef
  • Embraces change! Excited about learning new technologies
  • A mentality of 'Automate everything!'
  • A great teammate, fast learner, with a focus on getting stuff done
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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