At Lyft, the community is what we are, and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Passengers rely on Lyft to get to work, to go to the doctor, or to get home safely when public transit has stopped running. Drivers use Lyft for income and flexibility. Building a stable and reliable application for our passengers and drivers is a responsibility we take very seriously.

Production tools is a new team at Lyft tasked with creating systems that the business and engineering teams use to react to operational issues. It is our goal to make Lyft the most stable transportation system in the world by creating best-in-class tooling to detect, avoid, mitigate, recover and learn from operational issues. This team’s mission is to create those systems and help establish guidelines for operational best practices. In 2019, we are planning new incident communication portal, incident review tooling, engagement and paging systems, change management tooling and service health systems. Most systems developed by this team are planned for open source.

We’re committed to building a diverse and multidisciplinary team that is hiring engineers who are familiar with operations in large distributed systems and organizations as well as those that have expertise in tool design and user experience. Therefore, we are considering a variety of backgrounds everything from: front end software engineers, backend engineers, production engineers and SREs.

You will join a collaborative environment that is focusing on learning from the past and enabling a stable future through tools, best practices and education. You will work with teams of stakeholders across Lyft to understand how you can best improve their processes with tools. You will join the existing production readiness and incident review teams to help ensure the tone remains one of learning and to ensure that Lyft continuously improves.

Production Tools Team Responsibilities:

• Write systems that all groups at Lyft will use to manage the business
• Review code from your peers to ensure that we are creating an excellent product
• Submit new ideas and proposals to the team for ways to better Lyft production
• Share an oncall rotation with your team for only those systems you write
• Engage with stakeholders team to understand their operational environment to get input on making our systems better.
• Advise and guide teams at Lyft toward exceptional practices

Your responsibilities:

• You are passionate about reliability and making the future better by learning.
• You want to automate anything requiring human intervention.
• You are interested in creating and fair and engaging open source community.
• You are eager to explore a new area for Lyft and establish norms of interaction around reliability
• You are dedicated to collaboration, kindness and teaching.
• You are steadfastly focused on your customers.
• You have a strong focus on metrics and know how to measure the health of teams and systems.
• You believe in building products that scale.

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.