Qualtrics
At Qualtrics, our mission is to close experience gaps. Qualtrics is the #1 XM platform.
Seattle, WA

Software Engineer - SEAL Team

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About Qualtrics

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

About the Team

The SEAL team (Sustained Engineering, Automation, and Leverage) is the branch of our Engineering Services organization that obsesses over the question: “how do we as a company provide the best customer service in the most efficient means possible?”

We look at each maintenance request as an opportunity to migrate that customer off of custom technology and onto the Qualtrics platform. We think long term when dealing with customer issues and invest the time to eliminate or reduce future work. This team is critical to the long-term success of Qualtrics because we allow scaling of excellent support to thousands of customers. We also drive investment into the Developer Platform that our partners leverage to deliver custom solutions where needed.

About the Role:

Ideal members are technically curious and fearless with an innate ability to solve problems. You get a thrill out of solving customer issues by diving deep to understand and address root cause, not just the symptom. You enjoy working on all levels of the technical stack and love diversity in both technology and problem domain. You’re comfortable switching context when required to dive into emergent issues or take advantage of timely opportunities.

Software development engineers here will have a significant impact by scaling our custom engineering services solutions into the core Qualtrics platform. You should be able to design features for our XM platform spanning data ingestion, analysis, reporting, and resolution workflows. You’ll be an owner, someone experienced with the full spectrum of activities involved with building custom products for customers, including brainstorming customer experiences, designing, coding, testing, tuning, and operating. You’ll love shipping to customers and look forward to blowing away your customers’ expectations. You’ll collaborate effectively and have fun doing it!

A partial list of your responsibilities includes:

  • Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems
  • Support customers with unique demands and requirements of the Qualtrics platform and use creativity to deliver in a scalable manner
  • Obsess over performance of the services you own
  • Work on operations and maintenance-driven coding projects
  • Build systems to audit and measure reliability of services
  • Fine tune services to reduce latency, conduct operational readiness reviews, and automate continuous delivery of software changes
  • Maintain service level agreements and build systems to support them
  • Manage the health of a number of distributed specialized server fleets and the software stacks that run on them.

As a team we're building the next industry-leading cloud-based insights platform, helping every business to become more experience-centric. We will not only shape our product, but improve the direction of the companies that use our platform through our choices. Come help us change the world!

Experience required

Qualifications:

  • Bachelor’s degree in Computer Science or related
  • 2-8+ years of relevant experience (note - we are looking for great people at various levels from junior to principal!)
  • Strong level of curiosity and interest to learn
  • Strong algorithms, data structures, and coding background
  • Disciplined approach to testing and quality assurance
  • Experience in software engineering best practices (e.g. code versioning, unit testing, code reviews, design documents, and data modeling)
  • Experience with web infrastructure and distributed systems

Preferred Qualifications

  • Full stack developers with experience in DevOps, automation, and system operations
  • Ability to understand large systems, drilling down to code level
  • Excellent troubleshooting skills and ability to identify the root cause of issues
  • Ability to retain composure under stressful conditions and get the right things done
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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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