Software Engineering Manager, Dev Tooling and Shared Services

| Seattle
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

About the Team/Role

The Dev Tooling team is an internal-facing team dedicated to enabling the entire engineering organization to do better, faster, and safer development, through the development of tooling, services, processes, documentation, or whatever else is helpful. This wide and intentionally-vague charter encompasses a slew of evolving topics. If there’s a common thread between multiple projects, whether discovered in the present or envisaged for the future, we try to proactively get out ahead and build the systems, tooling, and training needed for that work to be successful.

We have developed an in-house Kubernetes development environment (read about it at our medium article: https://outreach-eng.medium.com/localizer-an-adventure-in-creating-a-reverse-tunnel-tunnel-manager-for-kubernetes-47c614606b68) that the entire engineering organization bases their daily work on. We have also built a templating-based project and set of libraries to rapidly and securely build Golang-based services, libraries, tools, and CLIs that easily test and deploy across our local development through production environments. Our team is evolving these pieces toward a fully open-sourced client+server development and deployment environment “startup in a box”, with the goal of building a vibrant community around it. To prove out our service development platform, we build and maintain a select set of cross-team shared services -- utilities like secure OAuth token storage, rate-limiting systems, long-running actions, and notification systems -- and feed learnings from them back into our common platform.

We are the main drivers of engineering excellence in the company, using everything from custom linting systems to rubric-based service catalogs to help nudge everyone towards sustainable engineering practices. With the explicit support of engineering leadership, we set patterns and processes for other teams to follow to help them not just be more efficient, but also build systemic pits of success around modular business-logic-focused development that doesn’t lock teams into generational technical debt. Toward these goals, the DTSS manager builds relationships with every other team in engineering to keep on top of what they’re planning/building to make sure that our common tooling and systems stay ahead.

The charter is wide, the opportunities for organizational impact are boundless, and we have your back to try new things and see if they stick and do, in fact, make everyone more efficient. If this sounds exciting to you, come have a chat -- we’d love to talk about what we’re doing here.

Your Daily Adventures Will Include

  • Gathering requirements from the rest of the engineering organization for present and future needs, aggregating them, and forming/prioritizing workstreams across a multi-quarter roadmap
  • Stretching and growing a talented set of cross-functional hungry engineers
  • Diving right into the codebases and helping add features, tweak configs, build POCs, and more -- this is a hands-on technical management role
  • Triaging incoming bugs/feedback/feature requests with ongoing pre-planned work
  • Researching potential future technologies to leverage for the tooling stack
  • Helping manage on call systems/planning/monitoring for the squad’s combination of production services and 24/7 engineering systems
  • Engaging with the open source community around our development system

Basic Requirements

  • You thrive in an ambiguous environment that requires seeking out and collaborating with both your team and the rest of the company to design effective solutions
  • Experience designing and supporting internal-facing tooling where the “customers” are your coworkers
  • Understanding of which details are important and ability to prioritize incremental delivery
  • Experience with container-based workflows and services (Kubernetes preferred but not required)Experience designing, building, and supporting infrastructure services
  • Familiar with continuous deployment environments
  • Willingness to learn new technologies (most of our time is spent in Golang, with a smattering of Ruby/Rails, Typescript, and Elixir)You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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