Software Engineering Manager, Org Lifecycle & Management at Outreach

| Seattle
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The Role
The Org Lifecycle & Management team at Outreach owns some of the core services components that drive the Outreach product itself. Our main clients are the rest of the engineering organization as well as Outreach external customers. We have spent the last year investing heavily on stabilizing the application, now we are looking for a seasoned senior engineer to help us work on evolving our existing architecture in order to scale as we continue to rapidly grow.
We’re looking for someone who has an interest in system architecture, but a passion for getting things done. You’re smart enough to work at top companies, but you’re picky about finding the right role (this is more than just a job, right?). You’re experienced, but you also like to learn new things. You want to work with smart people and have fun building something great. You have an analytical mind and are able to prioritize well and communicate clearly. You have a consistent track record of delivery and excellent software engineering skills. You must be able to work across multiple facets of the project and have the ability to create innovative solutions. 
About the Team
The Org Lifecycle & Management team is composed of senior engineers with diverse skills and backgrounds. Our unifying attribute is our desire to work together to find creative, scalable solutions to the problems we run into.
Our vision is to be enablers for the application and engineering organization to reliably and dynamically scale the business.
Our mission is to support the engineering function and the core application of Outreach by developing core services that are application assets, by quickly and efficiently develop solutions to address the most pressing needs, by adding instrumentation plumbing to be able to closely track and measure our operations, by progressively enabling the organization to migrate to a service-oriented architecture: getting rid of single points of failure, scoping and clearly defining interfaces inside the application for the services that we own, creating guidelines, best practices and tooling for new application services and around core architectural strategies such as but not limited to instrumentation, logging, throttling, micro-services, connection handling.
As an example, we have a service that performs more than 100 million inbound and outbound sync operations per day under an SLA that demands less than two minutes latency.

Your Daily Adventures Include

  • Manage, coach, and mentor a fast growing team
  • Build a team culture of growth, impact and trust
  • Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities
  • Define and track key performance metrics for your team
  • Collaborate closely with recruiting to define job requirements, interview candidates, and build the team

Basic Qualifications

  • 3+ years of management experience with software engineering teams
  • Experience with complex architecture in a fast-paced environment
  • Previous experience mentoring and growing an engineering team
  • Demonstrated success owning and delivering on problem statements from start to finish
  • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Preferred Qualifications

  • Proficiency in working with services written in Golang is highly desirable 
  • Experience with our technical stack: Ruby on Rails, Node.js, Elixir, ElasticSearch, MySQL, AWS, Docker and Kubernetes

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 60% of annual salary up to $15000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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