Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US.

The Role

Knock is the leader in Sales, Marketing, and CRM technology for the property management industry. Our CRM and leasing tools are the center of how customers operate their portfolios, creating an opportunity to create a growing ecosystem of integration partners that improve product experience, sales outcomes, retention, and a number growth objectives. 

The Solutions Architect (SA) at Knock is a critical member of the Services team. You will be working closely with new and existing Knock clients to enable their success and gain commitment to expand Knock’s presence within their company. As a Solutions Architect you will be the lead technical, business process, and change management specialist for clients onboarding to Knock.

As a Solutions Architect you are a natural self-starter and passionate about delivering positive and sustained outcomes for your clients. The ideal candidate for this role is a multifamily expert with experience in Operations, Marketing or Technology that will leverage their experience to proactively advise and guide clients to implement Knock and get buy-in from all levels of the client organization to ensure deep adoption.

The Team

The Go-To-Market team, which includes Marketing, Sales and Customer Success, is a high energy group that loves evangelizing and delivering industry leading business solutions to both new and existing customers. A happy customer is the best business strategy of all.

The primary objectives of the go-to market team:

1. Generating pipeline for new, quality sales opportunities

2. Land new customers

3. Expand business within our existing customers

4. Retain 100% of our customers

Day to Day

• Through successful onboarding and adoption, gain commitment to expand Knock’s presence within a company by advising and guiding customers to implement business processes that accommodate the implementation of our product.
• Obsessively monitor risk and implement plans to address risk immediately.
• Be responsible for your customers reaching a Knock utilization target
• Be the subject matter expert of all features and best practices in Knock, you have a PhD in the Knock product and multifamily industry.
• Consistently deliver value to new customers by thinking 3 steps ahead and creatively solving problems.
• Work collaboratively with members of the Services team to deliver projects on time
• Lead clients through software implementation by defining new workflows, conducting personalized training, and ensuring their usage of Knock best practices
• Take ownership of troubleshooting efforts with customers during onboarding
• Create distinct guides and documentation to facilitate a client’s workflow within Knock
• Be accountable for client outcomes - monitor Knock adoption, usage habits, vendor integration success, and product configurations

Basic Qualifications

• Multifamily experience in Technology, Marketing or Operations and successfully managing clients of all sizes
• Strong communication, presentation, leadership, and relational skills, capable of synthesizing complex information to stakeholders of various technical backgrounds
• Executive presence and confidence in communicating with business, technical, and C-level stakeholders
• Capable of simultaneously leading multiple projects over several months
• Strong attention to detail and documentation
• Self-motivated and comfortable owning onboarding target metrics
• Ability to work and stay connected with various internal and external cross-functional teams
• Up to 50% travel to customer on-site locations for kickoff and discovery meetings




Nice to haves

• Understanding and/or hands-on experience with HTML, APIs, and SQL querying
• 3+ years of leading SaaS onboarding projects for enterprise clients is preferred

Why You’ll Love It Here

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k with a match program to help you save for the future.
• Learning & Development assistance.
• We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 

We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall

Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.

At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:

2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women

Important Information

Knock is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all, and encourage all to apply!

Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements.

Knock uses the E-Verify employment verification program.