Solutions Software Engineer

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Do you have the skills-and drive-to join a tech team that's working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a solutions engineer at Liberty Mutual within the Contact Center Technology team, you'll be responsible for guiding the development of system, technical and product standards based on business plans and long-term strategies, while working in an agile environment that has the creative energy of a start-up-and the full backing and comprehensive benefits of a Fortune 100 company.
We encourage you to apply and bring your expertise if you're a:

Strategic partner: You take the big picture view, whether you're supervising architecture migrations or maintaining critical relationships with vendors and business partners
Motivated mentor: Exercise your technical chops while coaching and collaborating with software engineers.
Systems-level engineer: Working hand-in-hand with your business partners, you'll develop technical requirements and design robust and flexible product and system architectures
Forward thinker: Leading by example, you'll promote a culture of continuous improvement by finding solutions that increase efficiency, accelerate the adoption of new technologies and enhance profitability

Qualifications
Education

A Bachelor's or Master's degree in a technical or business discipline, or equivalent experience

Experience

10 years of related software engineering experience
A comprehensive understanding of agile environments
Extensive knowledge of contemporary frameworks and emerging technologies
Experience with modern Full-Stack Engineering
A history of practicing DevOps and SecOps
Hands-on involvement with layered systems architectures, designs and shared software concepts
Familiarity with functional and system integration testing

Skills

Strong familiarity with AWS, JavaScript or TypeScript, UI development, Java, Microservices, GIT
Solid understanding of serverless/cloud engineering
Focus on quality engineering
Strong collaboration and communication skills
Solid negotiation, facilitation, consensus building and influencing capabilities
Ability to identify patterns and problems across teams and deliver effective solutions
Openness and adaptability to respond to fast-moving circumstances
A design thinking and test-driven development mindset
Excellent oral and written communication skills, and an aptitude for working in teams
Knowledge of and ability to personally demonstrate and utilize many of the techniques, processes and tools that drive inclusion and engagement of all employees with a wide variety of backgrounds and perspectives

Knowledge

Knowledge of Voice Communication Systems and Conversational AI is a nice to have
In-depth knowledge of diverse and emerging technologies, architectural concepts and principles
Familiarity with event-based System of Engagement architectures and integration with API exposing microservices
A deep understanding of layered solutions and designs
Awareness of policies regarding security and privacy
Understanding of backlog tracking, burndown metrics and incremental delivery
Strong background in excellent engineering practices and well architected framework

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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MIRANDA Paquette

PORTFOLIO ARCHITECT

LONG TENURES

Ample opportunities for growth keeps employees around

Miranda Paquette is part of the 85 percent of leadership that has been promoted from within and the 46 percent of women at the executive or manager level in Liberty Mutual’s U.S. offices. Paquette’s career at Liberty Mutual started with an internship 17 years ago, and she recently moved into technical leadership as a portfolio architect. In addition to on-the-job training, Paquette used Liberty Mutual’s tuition reimbursement benefit to earn a master’s degree in computer science to level up her career. As a woman in tech, she says DEI initiatives have also helped her grow tremendously as a pers

Showing humility and admitting when you make mistakes builds a safety net for people to embrace experimenting and learning from setbacks.

NATALIE MONTALVO

PRODUCT OWNER II

DIVERSE MENTORSHIP

DEI initiatives have tangible career outcomes

In 2021, Natalie Montalvo worked with a mentor through a program within the LGBTQ+ employee resource group, Pride@Liberty. Over the course of 9 months, Montalvo expanded her professional network, gleaned tips for interviewing, sharpened her communication skills and, most importantly, built confidence to help advance her career. “My mentor, who still meets with me today, has been instrumental in my career advancement,” said Montalvo. Now, she is paying it forward by working as a mentor in the Women in Leadership program at Liberty Mutual.

ERGs have had a significant impact on my career. I’ve attended career-shaping panel discussions, and made great friends along the way.

GREGORY BOMKAMP

PRINCIPAL SOFTWARE ENGINEER

UNCONFINED INNOVATION

Technologists are free to make a fast, direct impact

Gregory Bomkamp can rattle off a laundry list of the cool tech he uses in his role, but he says the most exciting aspect of his team is “the autonomy we’re given to explore innovative solutions. We never feel confined to any specific stack, technology or framework.” His team is only just beginning to “unlock the possibilities” of AI and machine learning, harnessing the immense amount of data to discover patterns and insights. On a typical day, after the morning Agile Scrum meeting, his team taps into pair programming, collaborative design and knowledge sharing to brainstorm solutions.

Engineers spend significantly less time on infrastructure and getting their ‘hello-world’ code out there — they skip straight to writing code that provides value.