Sr. Information Security And Compliance Engineer - Federal at ServiceNow

| Kirkland
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Please Note:

“This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.”
 
 

Company 

Work matters. It’s where we spend a third of our lives, and fortunately, the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Role 

We’re looking for a highly motivated, collaborative and technically experienced Security and Compliance Engineer with the ability to understand cloud operations and technology to proactively monitor and identify risk, effectively communicate those risks and drive remediation/changes within the Global Cloud Service organization. The successful candidate must be reliable, resourceful and have a “can-do” attitude and demonstrate the ability to analyze difficult problems, think out-of-box and provide pragmatic solutions and recommendations. 

 

You will be responsible for the design and execution of control monitor tests (manual and automated) to ensure controls are designed and operating effectively in the environment to address ServiceNow compliance requirements. To do this you will be required to demonstrate ability to analyze difficult problems, think out-of-box and provide pragmatic solutions and recommendations. 

In this role you will work with internal stakeholders to understand compliance testing needs in order to design test cases, execute test cases and support remediation and/or mitigation efforts and validate remediation.  Additionally, you will work collaboratively across operations in support of building and executing a world-class Global Cloud Service compliance program while utilizing the ServiceNow platform. This role will report to the Sr. Director of Global Cloud Service Operations Compliance.

What you get to do in this role:

Work with engineering teams on new process, system and datacenter deployments, addressing compliance requirements as part of initial design and deployment.  Design and execute test cases as part of compliance scheduled and impromptu control monitoring.  Drive remediation and mitigation activities to ensure solution address the risk and meet the intent of the control.  Evangelize GCS compliance to drive control owner awareness and education to ensure controls are implemented, maintained and compliant. Develop and lead new domain/certification ingestion process for new standards, regulations and/or other requirement sets presented to address regulated markets, risk mitigation and/or company forward thinking. Drive efficiency in the compliance process through automation and rationalizing configuration / code-based compliance controls over manual process and controls.

 

Responsibilities:

  • Execute and continually improve to ensure a best in class compliance monitoring process for Global Cloud Services platform and infrastructure levels.
  • Design and execute compliance test plans leveraging the ServiceNow GRC application and automation.
  • Perform gap assessment of GCS operations against the ServiceNow Common Control Framework (CCF), Continuous Control Monitoring (CCM) programs and any future compliance frameworks to address current domains (i.e. Security, Privacy, Quality, Sustainability and Accessibility) and third party attestations/certification (i.e. SOX, FedRAMP, DOD IL4 & DOD IL5, PCI, ISO 27001, ISO 27701, SOC 1 & 2, Singapore MTCS, Australia IRAP, German C5 and more).
  • Communicate findings with control owners, support remediation/mitigation discussions, to ensure solutions address the finding, and validate remediation/mitigation when completed. 
  • Drive GCS compliance onboarding and significant change request process for updated or new product applications, features, deployments, and functionality to ensure control alignment at onset of change.
  • Review and provide feedback for compliance control implementation/narrative documentation.
  • Support the evangelization of compliance controls to drive control owner awareness and education to ensure GCS compliance controls are implemented, maintained and compliant.
  • Participates in external certification and customer audit events, including preparation, sample delivery, onsite facilitation and management response activities.
  • Be a point of contact for internal audit and risk teams in the identification, tracking, and resolution of GCS risk items.

 

In order to be successful in this role, we need someone who has:

 

  • 7+ years working in the field of security, compliance or audit
  • Demonstrated ability to understand the intent of compliance requirements to provide effective and meaningful analysis, test case design and remediation recommendations
  • Strong technical experience with system configuration and architecture review
  • Demonstrated ability to interface successfully with engineering teams in critical and challenging conversations.
  • Strong understanding of federal and commercial compliance certifications and attestations such as PCI, SOX, FedRAMP, DOD SRG, Australia ISMS, Singapore MTCS, German C5, France HDS and S. Korea K-ISMS
  • Excellent verbal and written communication skills
  • Self-motivated, self-directed, and able to thrive in a fast-paced environment with a passion to make an impact
  • Prior experience at a SaaS, PaaS or IaaS Cloud company.
  • Willing to travel up to 25% is required.


 

ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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