Sr. Network Engineer - Federal Network Operations at ServiceNow

| Kirkland
Sorry, this job was removed at 1:52 p.m. (PST) on Monday, March 1, 2021
Find out who's hiring in Seattle.
See all Developer + Engineer jobs in Seattle
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Description

 

Position:  Sr. Network Engineer - Federal Network Operations

Location:  San Diego, CA or Santa Clara, CA or Kirkland, WA


PLEASE NOTE:  

“This position involves Federal Regulated Markets and requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.”



Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Overview

ServiceNow is changing the way people work. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution. That all starts and ends with an unrelenting customer focus.

We’re disruptive.  We work hard, but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.  


What you get to do in this role:

As a Staff Network Engineer on the Cloud Networking team, you will be responsible for building, managing and operating the global network infrastructure that is the foundation of all our services. Maintaining network stability ensures that our customers stay connected with our suite of applications, products and services.

Key to success for this role will be your understanding of the network and using your knowledge and skills in delivering against our goals. The role itself is a combination of deployments, sustainment engineering, and operational (troubleshooting, problem analysis, etc.) tasks and allows for the engineer to be involved in a broad range of network functions. Excellent cross-team collaboration, technical skills, and clear communications are required.

Primary roles and responsibilities are as follows:

  • Design and deploy networks based on business and technical requirements.
  • Partner with project and program managers to meet overall timelines and resolution of issues.
  • Operate and troubleshoot networks to identify and resolve issues quickly.
  • Take a lead role in the engagement and mitigation of outage causing events or issues.
  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
  • Perform non-critical investigations into functionality that is not working as desired.
  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
  • Review, consult and prepare for planned change introduction to production environment.
  • Participate in rotating “on call” schedule with other members of the team including weekends.
  • Partner with teams to plan and execute software code upgrades and device maintenance.
  • Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
  • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.


Sample first 6-month deliverables

  • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
  • Deploy capacity into a datacenter based on demand.
  • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
  • Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
  • Partner with the SRE team to identify and solve one network process issue.


In order to be successful in this role, we need someone who has:
 
The candidate should have a solid foundation in networking including routing, switching, security and load balancing. The following is a list of requirements for this role:

  • 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
  • Azure Core Platform: Compute, Storage, Networking.
  • Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
  • Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
  • Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
  • A minimum of 5 years of experience in working on Internet and data center networks.
  • Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
  • Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
  • Familiarity with Cisco IOS and JunOS operating systems required.
  • F5 and Cisco ASA knowledge and experience strongly desired.
  • Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
  • Ability to partner with peers who are globally distributed is a key part of this role.
  • Passion for customer experiences and focus on delivering high quality support.
  • Strong communication skills and empathy for customers.
  • Ability to learn new technology in a fast-paced environment.
  • Ability to deal with ambiguity.

 

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals with strong aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers/engineers in the business. We provide competitive compensation, generous benefits and a professional, yet relaxed ,atmosphere.


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance

 

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
More Jobs at ServiceNow69 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Kirkland
Product
new
Kirkland
Data + Analytics
new
Kirkland
Developer
new
Kirkland
Project Mgmt
new
Kirkland
Sales
new
Remote
HR + Recruiting
new
Remote
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Operations
new
Kirkland
Operations
new
Remote
Data + Analytics
new
Kirkland
Operations
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Remote
Developer
new
Kirkland
Developer
new
Kirkland
Data + Analytics
new
Kirkland
Developer
new
Kirkland
Operations
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Developer
new
Kirkland
Data + Analytics
new
Kirkland
Sales
new
Remote
Developer
new
Remote
Developer
new
Kirkland
Operations
new
Kirkland
Operations
new
Kirkland
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs