Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward! 

Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.

About you:

As a member on the Quality Operations Team, you will be primarily responsible for monitoring, aggregating, and analyzing data from the various qualitative inputs. You will be partnering with stakeholders across the operations teams to present objective reports and ensure a high standard of service to our customers and carriers. You are detailed oriented, data-driven, problem-driven, and enjoys building and improving processes. 

Responsibilities

• Own quality calibrations and error rates during transitions, nesting, and implementation of new tasks, new customers, and new programs 
• Collaborate with teams and stakeholders across operations to ensure quality is above standards
• Monitor and triage escalations and feedback and identify trends across teams, tasks, and locations
• Compile weekly quality report to Quality Operations Manager 
• Monitor and manage quality calibrations and error rates 
• Partner with operations leadership in completing required weekly calibrations

You will have the following skills and experience:

• Bachelor's degree or higher required
• Excellent written and communication skills
• Customer focused individual 
• Can easily discuss, analyze, and assess problems and identify trends
• SQL, Excel and/or Tableau experience preferred
• Strong interpersonal skills, with the ability to build relationships across functions and work collaboratively
• Ability to adapt well to a fast-paced environment with changing circumstances, direction, and strategy
• Positive attitude and advocate of change/change management

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you’re a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we’d love to hear from you!