Sr. Site Reliability Engineer

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Senior Site Reliability Engineer

About Subsplash

Based in Seattle, Subsplash is an exciting award-winning team of 180+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.

Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!

About the Team

The Engineering Team is responsible for building and running all the products that Subsplash offers. We are a super-star team of software engineering QA, and reliability professionals creating polished experiences for our clients and end-users. The Engineering Team is responsible for the entire user experience including: Mobile Apps (end-user facing), Subsplash Giving, the Subsplash Dashboard CMS (client-facing), Web App, TV App, backend data feeds, analytics, SnapPages (website builder) and more. We serve thousands of clients, millions of end-users, and billions of individual app impressions.

About the Role

As a Senior Site Reliability Engineer (Sr. SRE), you will report to the Manager of Site Reliability Engineering. In this role, you will be responsible for maintaining, scaling, monitoring and enhancing the automation of our systems infrastructure for both production and development operations. You will contribute to the creative process by building elegant solutions to complex problems. You will work well with other members of the team, in a fast-paced environment, to help deliver working software early and often. You will be someone that your peers look up to for guidance and mentorship and you will champion industry best practices across the team.

Top 3 Key Outcomes in Year 1

  1. Demonstrate command and ownership over all of Subsplash’s infrastructure management.
  2. Work with the rest of the team to unify the approaches to logging, monitoring, automation, incident response, performance optimization, and security.
  3. Implement a container orchestration framework in the cloud from the ground up (i.e. Kubernetes).

Your Priorities 

  • Develop tools and systems to automate the deployment, management, scaling, monitoring, alerting, incident response and issue resolution of our operational systems
  • Evangelize, implement and champion best practices for security across the entire stack
  • Delivering an operational uptime of 99.9% and above, across all services
  • Be seen as an influencer on the Site Reliability/Software Engineering teams, implementing robust environments, efficiently responding to and solving incidents and issues, delegating effectively and assisting in the professional development of those around you
  • General cloud server/database management functions
  • Diagnose, resolve, and prepare written analysis for database and web server issues (RCAs)
  • Auto-scaling/provisioning of server resources
  • Maintain good internal documentation of the big picture and the specifics regarding our operational systems and processes
  • During scheduled on call periods, respond, diagnose, and resolve issues in a timely fashion
  • Accomplish assigned features, changes and bug fixes
  • Invest in other team members by performing reviews, facilitating technical design discussions, and championing industry best practices
  • Manage and improve database replication configurations
  • Performance tuning of databases and web servers
  • Implement an orchestration framework for containerization of our micro-services

Qualifications

  • 7-10+ years of full-time site reliability work
  • Embraces the Agile process (knowledge of Continuous Integration, Continuous Delivery, Continuous Deployment,  feature-driven, and test-driven development processes, Kanban, LEAN, and SOLID a plus)
  • Experience protecting against security risks such as XSS, SQL Injection, appropriate use of SSL, session hijacking etc.
  • Good understanding of TCP/IP networking and core technologies (DNS, LDAP, NFS, FTP, etc.)
  • Experience with managing large volume and high throughput database systems
  • Experience with managing databases in large-scale distributed Linux environments
  • Experience working inside a Level 1 PCI CDE
  • Experience mentoring other site reliability and/or software engineering professionals
  • Bachelor of Science in Computer Science or equivalent work experience
  • Desire to serve faith-based organizations a plus

Knowledge And Skills

  • Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package and repository management, with strong system troubleshooting skills
  • Ability to read and write maintainable code in one of the following languages: Go, C/C++, PHP, Java
  • Extremely comfortable with server-side web technologies: Unix/Linux (Ubuntu), Apache/Nginx, MySQL,  MongoDB a plus, Go, PHP (Lithium framework a plus)
  • Scripting experience in Go, bash, Perl, and/or Python
  • Working knowledge of infrastructure automation tools such as Terraform, CloudFormation, Ansible, Chef or Puppet
  • Experience with building, maintaining, and supporting server environments with dedicated hosting providers (i.e. Amazon AWS, Google Cloud Platform, Rackspace, Azure)
  • Competent with source control management (i.e. git)
  • Ability to collaborate well with a team of developers, designers, project managers, and testers
  • Able to prioritize multiple projects, tasks, and bug fixes with good communication skills
  • Ability to diagram and document solutions using Confluence/Google Drive
  • Knowledge of system performance methodologies along with hands-on empirical monitoring
  • Skilled at operating at all levels of the system stack – from hardware through kernel and up to the operating system and network
  • Knowledge of data security best practices related to PCI/DSS/CISP/HIPAA
  • An added plus: knowledge of jQuery, HTML5, CSS3, AJAX, JSON, and cross browser compatibility

Benefits

Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k, Free Smoothies and Snacks, Optional Work-from-home Thursday’s, and a Public Transportation Subsidy. 

This position is classified as Full-time/Exempt and therefore not eligible for overtime pay.  

Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and;

Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • RedisDatabases

Location

Subsplash is located in the Interbay neighborhood along major bus-lines with just a short walk to other neighborhoods & local food in Seattle!

An Insider's view of Subsplash

What’s the vibe like in the office?

We celebrate victories, support each other like family, & are all working toward a common goal. Open communication spreads excitement throughout the company as we hit milestones, share innovative ideas & strive for excellence. There is a thread of positivity & kindness in all that we do which sets us apart and allows for the best work-life balance!

Aly

Creative Director

What kinds of technical challenges do you and your team face?

On the Product Team, we have the unique opportunity to build high performant software that supports thousands of unique iOS and Android apps and the millions of end-users who use them. We face the daily challenge of building systems, APIs, and user interfaces that emphasize performance, versatility, and clarity to bring delight to all our clients.

Matt

Software Engineer

How has your career grown since starting at the company?

I’ve experienced tremendous growth in product management experience and skills, from business models to learning SQL to running beta tests. I’ve also had the opportunity to take on formal authority, moving from an ‘IC’ role to a manager of five fantastic employees, while building informal influence throughout a rapidly growing company.

Erick

Director of Agile Management Office

What are some things you learned at the company?

Subsplash has taught me how to listen & prioritize. Through conversations with prospective clients, I've learned how to ask intentional questions & listen well. As I juggle tasks, I've learned to better manage my time with competing priorities. From a platform standpoint, the learning never ends with the constant innovation I witness every day!

Kasey

Ministry Consultant II

What are Subsplash Perks + Benefits

Subsplash Benefits Overview

At Subsplash, our benefits + perks are designed to bring delight to our employees and their families! Each employee receives a generous amount of vacation (work hard, play hard) but we also want our team members to feel rested and refreshed every day of the week, that's why we offer flexible work from home opportunities (The perfect time to work in your sweatpants. Just saying.).

We strive to offer the best healthcare at the lowest cost possible and we offer a variety of plans to best suit the individual's personal and family needs.

We frequently have company-wide catered lunches, events, team-building activities and not to mention a healthy serving of spontaneous parties. On top of that, we keep our kitchen stocked with yummy munchies, healthy fuel, and the freezer is always packed with all the smoothie makings you could ever need.

Culture
Volunteer in local community
Partners with Nonprofits
Subsplash has partnered with various non-profits in the city of Seattle such as the Union Gospel Mission and Urban Impact
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Subsplash's short term disability is covered at 100% with salary continuance. Full-time employees can be rest assured that Subsplash has got them fully covered in times of need.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Subsplash offers $50,000 of Life and AD&D coverage for all full-time employees. Employees are also able to purchase up to $300,000 supplemental coverage at a very low cost.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We offer Work-From-Home Thursdays to all employees.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We call it "creative professional". That means we dress casual and bring our own unique style and spunk to what we wear every day; jeans and sandals are totally acceptable!
Commuter Benefits
Company Outings
Stocked Kitchen
Unlimited munchies (including guacamole. Enough said.), coffee from a local Seattle roaster, tea, fruits and vegetables, all the smoothie ingredients you could ever need, and so much more!
Some Meals Provided
We provide monthly catered lunches
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
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