Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
This position reports to: Director, Platform UX Engineering
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
Come join the UX Engineering Platform team and work with a talented group of developers building out next generation technologies in the ServiceNow cloud platform. This team is responsible for the innovation, features, and architecture that make ServiceNow a powerful platform used by many Fortune 500 companies. You will have the opportunity to work on exciting technologies such as mobile, UI componentry, predictive intelligence, workflow & automation, and developer tools & IDE.
What we are looking for:
You are an experienced engineer that is passionate about building great user experiences, is generally excited about new front-end technologies, and is ready to push the boundaries of what is achievable. You are looking for challenges and opportunities and have the ability and desire to bring new ideas. You are enthusiastic about working in the latest technologies. You are a team player and will work with other experienced co-workers to help us evolve the technology stack to build modern and awesome user experiences for our customers. You must possess a solid understanding of building amazing, performant, and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
What you get to do in this role:
As a Sr Staff Software Engineer within the Platform UX Engineering group you will be responsible for leading key initiatives that go across different products and significantly affect our web component ecosystem that allows our customers to create innovative, elegant, and high performing experiences across multiple devices. The mandate of Platform UX Engineering is to ensure all our current and future UI efforts enable our company to scale to $10B and beyond.
The Platform UX Engineering group has teams that build out accessible, performant, metadata driven, consumer-grade web components that can be used to build future applications on our platform that delight our customers.
Our largest customers are always pushing the limits on front end usage and have high standards for concurrent users, accessibility, and overall usability of our web components. Performance, reliability, scalability, configurability and usability are always at the core of our work.
You will use your experience building web applications using modern technologies and your expertise in performance, architecture, and API definition and design to push the boundaries of our platform while building a strong foundation. You will lead teams to build highly interactive web-based application UIs that can scale with application complexity using metadata driven architectures.
You will also collaborate with cross-functional engineering teams to develop new and improve on existing web component features.
You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies.
You will provide perspective on leading industry trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems.
Qualifications
To be successful in this role you have:
10+ years software development experience including:
• Expert level understanding of best practices for designing and implementing highly interactive user interfaces for high volume web applications. Particular emphasis on JavaScript experience.
• Expert level understanding of web technology standards; WCAG, W3C
• Expert level understanding of web protocols, browser support, and web development best practices; cross-browser compatibility, responsive design, performance, accessibility, internationalization, privacy, and security • Expert level understanding with Java or similar object-oriented language, architectural design, API definition, JVM stack and memory management, caching, threading, etc.
• Expertise using JavaScript libraries such as AngularJS, Bootstrap, React, Node.js, jQuery, and Prototype
• Deep working knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks • Successfully demonstrated completing projects, on time, on budget
• Experience with troubleshooting difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack
• Experience resolving performance issues, including database bottlenecks and concurrency
It'd be even better if you have:
• Experience developing a platform
• Experience developing a JavaScript framework
• Experience developing a design system
• Experience working in a customer focused environment
• Loves web technologies

• FD21

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.