You:
An experienced IT Infrastructure Engineer with experience in Unified Communications and Telephony. You have a passion for solving complex technical hurdles and an excellent background in telephony administration. You possess a blend of tactical hands-on capability, strategic planning, and a friendly customer attitude. You ensure the stability and integrity of voice, data, video network services and participate in the support of the network infrastructure. You participate in the installation, monitoring, maintenance, support and optimization of network hardware, software, and communication links as it pertains to global voice and data infrastructure. You troubleshoot network performance issues, analyze network traffic and provide capacity planning.
Us:
We (IT Infrastructure and Operations team) are a well-rounded and experienced group of both Sr. and Non-Sr. Level Engineers. We continue to work on a global infrastructure upgrade project that has created a strong collaborative environment both within the team and key business stakeholders. Every team member is expected to have both core subject matter expertise but also a desire to do and learn more in a wider variety of technologies.
What we want you to do:
- Be the primary on projects to implement new global IP Telephony and video conferencing technologies.
- Participate in both networking and systems projects as appropriate, as part of a full global infrastructure upgrade project.
- Act as an Level 3 Support for problems identified with systems. Will act as an escalation for Level 1 and Level 2 support.
- Participate in occasional after-hours upgrades, troubleshooting, and/or on-call availability.
- Interface with third party vendors.
- Create and maintain comprehensive documentation as it relates to telephony technologies, video conferencing, network topology, network equipment, and configuration(s).
Basic Qualifications:
- Working knowledge of QoS implementation and support operations for network based phone systems, monitoring technologies as they relate to IP telephony
- 5+ years’ experience with VOIP and telephony technologies at an enterprise-level, and participated in its implementation and support.
- 5+ years’ experience with Unified Communications platforms. Including either Cisco UC or Skype for Business.
- 5+ years’ implementing and supporting teleconference and audio visual systems.
- 5+ years’ experience maintaining network performance by performing network monitoring and analysis, QoS service implementation, and performance tuning; troubleshooting network problems.
- Experience with Windows Server Environments. Ability to troubleshoot windows event logs, perform packet captures and traffic analysis to identify root cause.
Preferred Qualifications:
- Working knowledge of implementing, upgrading, and migrating LAN and WAN topologies). This individual will also analyze, and resolve WLAN hardware, software problems and work with end users when required.
- Working knowledge of systems administration Including Windows Server, Server Hosts, Hypervisors, Storage Technologies
- Scripting/Automation knowledge
Location:
The ideal candidate will be located in Bellevue WA or Morrisville NC.
**Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance, and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k and other voluntary programs.
The Company
Apptio is the leading software to fuel digital transformation. We help technology and finance leaders make smart decisions as they plan, analyze, and optimize technology investments in pursuit of digital transformation. Apptio’s software uses machine learning to translate technology costs and utilization across on-premises systems, vendors, projects, agile and cloud systems into a holistic, business-centric view. With Apptio, IT leaders make smarter digital transformation investments. Companies of all sizes and geographies trust Apptio to fuel their digital transformation, including 50% of the Fortune 100. For more information, please visit www.Apptio.com.
Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.
Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.