Qualtrics
At Qualtrics, our mission is to close experience gaps. Qualtrics is the #1 XM platform.
Seattle, WA

Staff Software Engineer - Digital Experience

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Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.

The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.

The Challenge

The Digital Experience (DX) team at Qualtrics builds and maintains a scalable system with billions of pageviews a week, to bridge the experience gap on every device. We currently provide customers with tools to enable them to make on-the-fly changes, including customized questions and messages, on their company’s websites and mobile apps, so they can listen and engage with a targeted segment of users.

We are looking for a Staff Engineer and leader who finds meaning in their work and is looking to build innovative product features or scalable systems that make a real felt impact on the business. You will be working across layers, including web and mobile front ends, caching layers in browser, CDN, distributed caches, message queues, DevOps, file system and relational and NoSql databases.

The DX team mainly uses the following technologies: Scala, JavaScript, Node, React, Redis, Galera, Kafka, Consul, Docker, Nomad, etc.... That said, at Qualtrics, each team has the freedom and flexibility to choose their tech stack, so as we architect and build new services and features, there will be a lot of opportunity to pick the latest technologies that are most appropriate for the problem at hand.

Expectations for Success

  • 8+ years of software development experience at major technology companies and/or software startups
  • Passionate about building products that help customers easily and effectively get their job done
  • Expertise in mentoring and developing junior developers. You get satisfaction from helping others succeed, and you constantly seek ways to improve
  • Desire to guide engineering vision and drive engineering excellence across teams
  • Ability to make reasonable trade-offs based on time and resource constraints in the interest of the business and customers
  • Experience building large-scale web applications and microservices
  • Comfortable with designing APIs, SDKs, and data models
  • In addition to backend services, you are comfortable working in any area, including web and mobile application

A Day in the Life

  • Develop scalable, fast, robust, and rich web and mobile solutions to solve complex business problems
  • Commit to quarterly goals, attend daily stand-up meetings, prioritize and estimate features
  • Demonstrate knowledge of professional software engineering best practices for the entire SDLC, including coding standards, code reviews, source code management, build processes, and testing
  • Drive operational excellence by investigating production issues, driving root cause analysis and follow-up actions for mitigation
  • Work across disciplines and teams to collect requirements, describe features, build technical designs, and collaborate with team members to drive effective execution

What differentiates us from other companies

  • On top of our standard benefits package (medical, dental, vision, life insurance, etc), we will be providing snacks, drinks, and free lunches in our office
  • Work life balance is extremely meaningful to us - we have frequent office events, team outings, and happy hours
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to our ping pong tables we have an open and collaborative work space
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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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