Staff Software Engineer - Usermind
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
Qualtrics XM is the backbone of the world’s most successful companies. Our secure, agile, easy-to-use platform is a common framework for entire companies to design and improve customer and employee experiences - and to consistently drive innovation in a world where people demand ever more from products, brands, and experiences.
The Usermind platform acquired by Qualtrics empowers enterprises to deliver best-in-class customer experience with the first real-time Experience Orchestration (XO) Platform. With XO, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems and teams. Usermind enables enterprises to transform how they interact with customers and create customer relationships that are happier, more loyal and more profitable. The Usermind XO Platform is recognized by Forrester as a Leader and the highest rated Current Offering in the Forrester Wave: Journey Orchestration Platforms. The Usermind team has ambitious goals for growth, customer delight, and pioneering new products.
Usermind's engineering team builds highly scalable and complex rules-based event processing and event driven architectures. Our cloud platform is built on technologies such as AWS Fargate, and AWS Elastic Kubernetes Service for compute; AWS Dynamo, AWS Aurora, Apache Cassandra, and Elasticsearch for Storage; and Apache NIFI, Apache Kafka and Databricks for data orchestration and enrichment. Our backend systems are mostly programmed in Java and Python. Our human interface is built using the latest React JS framework.
We are looking for candidates who love building simple solutions to solve hard customer problems while embracing our core values: Transparent. All In. Customer Obsessed. One Team. Scrappy.
Preferred Qualifications
- Bachelor’s Degree in Computer Science or related field.
- 8+ years of relevant experience
- Strong level of curiosity and interest to learn
- Strong algorithms, data structures and coding background
- Disciplined approach to testing and quality assurance
- Experience with web infrastructure and distributed systems
- Experience with delivering multi‐quarter projects on time and with quality with technical impact spanning many product feature areas
- Experience with Apache Spark, SQL and NoSQL databases strongly preferred.
A Day in the Life
- You will identify and pursue opportunities to integrate technical solutions across all Qualtrics teams.
- You will also be expected to dedicatedly identify common problem spaces across teams and ensure we build best-in-class solutions to meet our customers' needs without impeding the agility of individual business verticals.
- You will help drive the direction and development of a premier technology organization and be at the center of all key system level decisions.
- You will lead and engage in design reviews, architectural discussions, requirements definitions and other technical activities as a leader within Qualtrics.
- You'll have the opportunity to work on our most complex problems.
- You will also give to the health of our engineering culture.
- You are a pragmatic visionary who can translate business needs into workable technology solutions. Your expertise is deep and broad; you're hands on, capable of producing both detailed technical work and high-level architectural designs.
What differentiates us from other companies
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
- We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
- On top of our standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
- We believe in sharing Qualtrics success which is part of the compensation for all employees.