Staff Systems Engineer, Infrastructure Services at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
This position reports to Manager, Systems Engineering
The Regulated Markets Systems Engineering team at ServiceNow is looking for software developers who are passionate about automation, operational excellence, and infrastructure. Someone who can efficiently tackle problems through code and influence others to adopt an automation and security first mindset.
Successful candidates must be innovative, flexible, self-motivated, capable of designing and writing high-performance, reliable, maintainable code. The ability to function under ambiguity in a fast-paced environment is essential. If you enjoy working in a dynamic environment, together with a group of talented engineers to deliver world-class mission-critical systems, this is the career opportunity for you! This role is available in our Kirkland, Washington or San Diego, California offices.
What you get to do in this role:
- Develop and maintain software-defined infrastructure and tools, at scale
- Introduce new ideas to simplify, standardize and automate our environments
- Write test plans and test automation for declarative infrastructure in multiple cloud environments
- Build orchestration workflows by leveraging features of the ServiceNow platform
- Influence a team to write, review, and deploy everything as code
To be successful in this role you have:
- Passionate for and skilled at software development, problem-solving, testing and troubleshooting
- Experienced with setting up CI/CD pipelines
- Experienced managing infrastructure as code utilizing tools such as CloudFormation or Terraform
- Experienced with configuration management tools such as Puppet or Ansible
- Familiar with Unix shell and source control systems and tools such as git
- Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc
- Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc
- Is an excellent oral and written communicator
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work PersonasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
FlexibleA flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.