Staff/Senior Staff/Principal Software Engineer, Queueing and Storage Systems

| Seattle
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About the Team/Role

The Queueing and Storage Systems (QSS) team is responsible for the “platform” of our databases (MySQL, PostgreSQL, DynamoDB, Redis/Elasticache, and more) and queues (Kafka, RabbitMQ, Kinesis) across the entire company. While our core charter is somewhat similar to a traditional DBRE team, we expand beyond infrastructure into scalability tooling, access patterns/libraries, credential management, and even service architecture guidance. We are also a partner team to the core SRE group, working closely with them to roll out and maintain infrastructure, with a specialization in the above platforms.

Our team ensures that our database and queue platforms are stable and reliable, so that engineers have solid foundations to build upon. However, we are also working with service teams to build out libraries and access patterns to build a pit of success for them. Without deep experience scaling databases and queues, feature teams often make common mistakes trying to use these systems. We try to get out ahead of that, building solutions that will scale without running into common problems like hot spots, uneven load distribution, and general poor performance. This takes the form of everything from “consulting” with teams for designs through to designing and building the libraries and frameworks that they use to access these systems.

Your Daily Adventures Can Include

  • Ensuring database reliability and performance aspects for Outreach.io from within the SRE team as well as across teams as needed
  • Designing/building Kubernetes operators to automatically manage/provision infrastructure, scaling, deployment coordination, and credentials
  • Analyzing solutions and implementing best practices for our database clusters and other stateful components
  • Prototyping new managed storage/queue solutions and access patterns for new services and feature roadmaps
  • Developing solutions for migrating data between systems
  • Providing database expertise to engineering teams (for example through reviews of database migrations, queries and performance optimizations)Working with peer SREs to roll out changes to our production environment and help mitigate database-related production incidents
  • OnCall support on rotation within the SRE organization
  • Supporting and debugging database production issues across services and levels of the stack
  • Proactively designing/tuning monitors/alerts/dashboards to alert on symptoms and not on outages
  • Documenting every action so your learnings turn into repeatable actions and then into automation.

What you'll Need to be Successful

  • You love enabling your coworkers to be successful
  • Experience maintaining/upgrading/tuning scaled database and/or queue clusters in production environments
  • Able to write high quality code in a programming language (e.g. Golang, Ruby, Scala, Elixir, Python) that deploys to a production environment used by customers
  • Experience designing and supporting internal-facing tooling where the “customers” are your coworkers
  • You thrive in an ambiguous environment that requires seeking out and collaborating with both your team and the rest of the company to design effective solutions
  • Understanding of which details are important and ability to prioritize incremental delivery over long-term go-dark projects
  • Willingness to learn new technologies (most of our time is spent in Golang, with a smattering of Ruby/Rails)
  • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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