Support Engineer

| Seattle
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Tango Card’s mission is to make rewards easy to send and awesome to receive! We work with top companies to deliver e-gift cards for use in employee reward programs, health and wellness participation, marketing incentives, customer loyalty, sales incentives, market research incentives, referral rewards, and so much more. Tango Card is a leader in this industry because of our global catalog of desirable e-gift cards, our easy-to-use reward delivery technology, and our unparalleled expert support. We are a dynamic 80+ person team based in West Seattle and Boise, ID, and we are experiencing explosive growth! Because of this, we are on the prowl for a Support Engineer to add to our ever-growing engineering team. If you are a customer-focused, tech-savvy person that wants to be part of a collaborative and fast-paced work environment, Tango Card could be just the place where you can succeed in supporting a growing customer base and possibly grow into a full Developer or SDET role.

As a Support Engineer at Tango Card you will:

  • Be the first tier of support for critical technology issues
  • Have an inquisitive mind
  • Enjoy solving puzzles
  • Be responsible for identifying, prioritizing, and solving recurring issues
  • Be responsible for escalating complex issues
  • Be able to identify issue trends and understand customer use cases
  • Become a subject matter expert for our products, technologies, and processes

Our ideal Support Engineer at Tango Card will have the following skills and experience: 

  • Customer Support
  • Working Knowledge of SQL
  • Experienced solving complex technical issues
  • Can craft a friendly, helpful, technically astute email
  • Experienced in Triaging technical issues
  • Can quickly learn technology and directly apply those learnings to identify, fix, or escalate issues
  • Familiarity with parsing log data to troubleshoot issues
  • Coding/Scripting knowledge is a plus

What you'll get from us:

  • Competitive pay
  • Medical, Dental, and Vision benefits
  • Unlimited PTO and a generous holiday schedule
  • Hear from interesting people during our CHIPS (Chats with Interesting People Series)
  • 401K matching and equity opportunities
  • Dog-friendly office located in the heart of West Seattle
  • Culture that fosters autonomy, creativity, inclusion, ownership, and innovation

Tango Card is proud to be an equal opportunity employer; we are strong because we are diverse.

More information about Tango Card: 

Tango Card has created the ideal rewards and loyalty platform for the modern, mobile and social enterprise. As a company we have filed several patents, have a fantastic sales pipeline, and are in the top 8% of Inc’s 5000 fastest growing companies. We are backed by a stellar group of investors including Allegro Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, WTI, and FTV. We have 800+ live enterprise customers today including some of the largest customers in the world like H&R Block, Microsoft, Salesforce, Twitter and Intuit, as well as some successful emerging companies like Beintoo, Extole, Plink, and TrialPay. We also work with the top Gift Card brands in the country including Amazon, Starbucks, Target, Walmart, Home Depot and over 60 more nationally. Last but not least, we partner with many of the most respected non-profits in the country including the National Park Foundation and Habitat for Humanity. We are excited to meet you!

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Location

Our office is near so many great restaurants in the West Seattle Junction, and conveniently located to Rapid Ride buses.

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