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VP, Observability Engineering

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Seattle or SF Bay Area preferred/Remote Possible.

ServiceNow is one of the fastest-growing enterprise software companies today with over $5 billion in revenue and hurtling towards $10 billion plus in revenue. 

To hyperscale, we’re hiring a Vice President of Cloud Observability to:

  • Scale the organization responsible for telemetry frameworks used throughout ServiceNow’s infrastructure, cloud services, and products to capture, transport, store and analyze the telemetry data.
  • Scale the observability infrastructure to support terabytes of logs and billions of metric data points daily.
  • Shape the Observability team’s roadmap and vision.
  • Create and evolve the culture of Observability across ServiceNow.

    The Team

    The Observability team is responsible for providing frameworks, tools, APIs and visualizations to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. The Observability team helps teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead, and helps deliver unmatched availability to our customers.

    The Role

    Lead an Observability team and create a culture where Observability is embedded in every facet of our service. This role will help allow teams to deliver highly available products and services at a scale that far exceeds our customer demand. By joining us on this mission, you have the rare opportunity to:

    • Join an already high-intensity, successful company in driving 2x revenues trajectory.
    • Build and cultivate a culture of observability across cloud infrastructure, services, and product teams throughout ServiceNow.
    • Drive the roadmap for the Observability organization. Bring together multiple perspectives and be the key connector in this important and highly visible role.
    • Participate in deep technical design discussions within your team, across partner teams, and ensure that we’re building the right systems.
    • Revolutionize and move the needle in SaaS cloud computing.

    •  


    Qualifications

    We need a leader with experience having designed, operated, and implemented Observability frameworks of very large scale, and well versed in the operation of scale architectures. You should have deep operational knowledge of SaaS or IaaS at-scale and how to avoid limitations through innovative design. Expert-level experience and qualifications to be successful in this role include:

    We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century infrastructure computing challenges.

    • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
    • 10 years of experience managing teams and delivering Observability on a global scale. Understand the Observability stack such that you can contribute meaningfully to architectural decisions.
    • Experience in software engineering, networking, and distributed systems.
    • Experience translating business needs into engineering opportunities focused on scale, performance, reliability, efficiency, and product velocity.
    • Experience growing and managing diverse, talented, global engineering teams.
    • Experience building strong relationships within and across peer teams that foster deep engagement and delivering key technologies.
    • Ability to represent and promote complex business or technical concepts both internally and externally.


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    4400 Carillon Point, Floor 4, Kirkland, WA 98033

    An Insider's view of ServiceNow

    How would you describe the company’s work-life balance?

    I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

    Kurdin

    Manager, Strategy & Operations

    What does your typical day look like?

    I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

    Bill

    Distinguished Systems Architect

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

    Pat

    Chief Technology Officer

    What are some things you learned at the company?

    Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

    Ying

    Director, Product Design

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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