The Accounting Operations Manager will take over the post - invoicing responsibilities, reconciling Zuora to Salesforce regularly, managing the AR/Collections and cash apps function and allow for a better customer experience by setting up and performing controls, process, checks and reporting.

The Accounting Operations Manager will oversee all aspects of AR, Collections, Billing and AP, including DSO and DPO, management reporting and building out KPI's to measure the success of the team. The manager will oversee Zuora and Concur and work cross-functionally to build a best in class Accounting Operations team.

Your Daily Adventures Will Include

• Ownership of all post-invoicing customer inquiries and addressing queries timely via Billing inbox
• Oversight of the Accounts Receivable and Cash Applications functions, including reporting, Days Sales Outstanding (DSO), and working collaboratively with sales and customer success to address aged balances timely
• Responsible for maintaining the Allowance for Doubtful Accounts, including quarterly calculation on true up, write offs of uncollectible accounts and delivering regular reporting to Senior Management on overall health of AR 
• Oversee all aspects of Accounts Payable, including reporting Days Payable Outstanding (DPO) and ensuring timely payment to vendors
• Implement and manage Concur T&E and Invoicing
• Supervise, mentor and coach team
• Serve as primary point of contact of escalation for Sales, Revenue Ops and Customer Success teams 
• Proactively identify and address customer-facing billing issues and resolve timely
• Primary point of contact for Accounting team on close-related items
• Maintain business responsibility of Zuora and work with Finance Systems for updates and enhancements for continuous improvement and automation
• Assess and implement third party tools as needed for automation for various billing and AR related processes, including cash applications, revenue recognition and collections administration
• Work cross-functionally with Sales, Sales Ops, Finance Systems, Accounting, IT and legal to optimize systems for operational and compliance needs 
• Identify, implement, perform and document internal controls 
• Assist with implementation of 606 both from a technical accounting and systems point of view
• Prepare or review monthly reconciliations, including AR to GL and orders entered in Zuora to NetSuite
• Establish and maintain KPIs for reporting on Billing , AR and AP function
• Assist in preparation of monthly variance analysis and external audit schedules 

Basic Qualifications

• 5+ years of Accounting, Order to Cash and Procure to Payment experience, preferably in a high growth SaaS company
• Prior supervisory experience preferred 
• Knowledge of Zuora, NetSuite and Concur a plus
• Excellent verbal and written communication skills
• Strong analytical skills 
• Able to deal with direct feedback 
• Successful in building cross-departmental relationships 
• Acts accountable and continuously seeks improvement 
• Bachelor’s degree in an accounting related field preferred

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen