The Role
We are looking for a Billing Analyst to join the Outreach Finance team. This critical hire will report to the Senior Accounting Operations Manager and be the point of contact for customer billing inquiries. They will also assist with ad hoc billing and AR related tasks. The perfect candidate for this role will be customer-service oriented and have excellent communication, prioritization, and organizational skills. A successful candidate will also have strong attention to detail and the ability to maintain and improve daily operations, while working well under pressure.
Your Daily Adventures Will Include
- Responding to customer billing inquiries via Zendesk queue including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
- Working cross-functionally with Sales/CSM’s, Revenue Operations, Finance Systems, and Deal Desk teams to troubleshoot customer inquiries
- Enforcing and providing guidance regarding billing requirements
- Customer account and purchase order reconciliations
- Documenting and maintaining billing and Accounts Receivable processes
- Processing of customer refunds, adjustments, and updates to customer account information
- Assisting with retrieval of data and support documents in satisfying various audit requests
- Additional ad hoc billing and Accounts Receivable projects as needed
Basic Qualifications
- Associates or bachelor’s degree preferred
- 2+ years Accounts Receivable or equivalent relevant experience
- Strong analytical and problem-solving skills with ability to work independently
- Intermediate Microsoft Excel skills
- Capable of handling high volume in a fast paced, hyper growth environment
- Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
- System experience with Zuora preferred, or other big ERP’s (i.e., Workday, Oracle, etc.)
- Salesforce or CRM experience
- Strong work ethic with a positive, can-do attitude
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Womxn's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status