The Role:

In this cross-functional role as the Director of Revenue Operations, you will work closely with the go-to-market (GTM), finance and other leadership team members to drive change and enable/scale success as measured by our key business metrics/drivers.

There are 5 key areas of responsibility: 

- Growth Operations

- Strategy - prioritizing high value projects and executing them

- Reporting & Analytics - ensuring data fidelity and visibility needed for leadership to successfully manage teams/initiatives

- Systems Architecture & Management - ensure a high-performance GTM tech stack

- Enablement - GTM process documentation, training, enforcement, compliance

- Administrative - manage/reduce admin overhead.

Since we’re a small but growing company, it is expected you will be a player-coach in each of these key areas. You will be responsible for “doing the job” as a team of one until it makes business sense to add headcount. We need someone with a “get it done” mentality who is highly motivated and detail oriented. This position will be based in our Seattle HQ (currently we are all remote during COVID-19) and it will report directly to the CRO/Co-founder.

The Team:

The Go-To-Market team is a high energy group that loves evangelizing and delivering industry leading business solutions to both new and existing customers. A happy customer is the best business strategy of all. The primary objectives of the go-to market team:

- Land new customers

- Expand business within our existing customers

- Retain 100% of our customers

The Company: 

We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early customers (who became investors) we got to work partnering with real estate companies to deliver on turning that vision into reality.

Seven years later, we have helped our property management customers find apartments for millions of renters. We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.

In March of 2019 we announced we raised a $10m Series A round to continue to accelerate growth and product development, led by Madrona Venture Group: https://www.geekwire.com/2019/madrona-leads-10m-round-knock-crm-communications-service-apartment-landlords/ 

In January 2020 we were honored to receive recognition as one of Seattle’s Best Small Companies to Work by BuiltIn Seattle: https://www.builtinseattle.com/companies/best-small-places-to-work-seattle-2020 

In May 2020 we announced we raised a $12m Series B round to continue on the path of growth, led by Madrona Venture Group, with partners from Lead Edge Capital and Seven Peaks Ventures: https://www.geekwire.com/2020/product-built-times-like-seattle-startup-knock-raises-12m/ 

Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Customer Focus, Curiosity, Innovation, Collaboration, Ownership and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day. At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!

Day - to - Day

• Growth Operations Strategy
• Work with the CRO, Finance and GTM leaders (VP Marketing, VP Customer Success) to clearly define the various routes to market the company will take
• Understand and define the metrics that will be used to measure success while working closely with the Finance to ensure the intended paths are economically sound and scalable
• Evaluate various projects and partner with leadership on prioritization
• Craft and achieve buy-in on a shared vision
• Own the operating rhythm of the GTM team - ie. weekly reviews for the GTM teams, monthly sales performance reviews, quarterly business reviews (QBRs - both internal and external), company scorecard(s), quarterly forecasting and invoice automation
Reporting & Analytics
• Evaluating impacts of new SKUs on growth of the business
• Partner with finance to make sure analysis projects are executed/automated with appropriate tools
• Make recommendations based on data analyzed
Systems Architecture & Management
• Maintain revenue org tech stack reliability
• Evaluate and implement tools, ensuring successful integrations with other tools and systems
• Leverage existing data to ensure focus on highest value activity
• Create and manage dashboards for leadership/board
• Automating contract process
Enablement
• Deal Desk - Design, develop and manage deal flow process that enables sales to quickly move through contracting work
• Provide training, education and a framework to the sales team on term flexibility
• Partner with go-to-market stakeholders to enable new reps to ramp and be successful fast
• Ensure change management is smooth
• Work with the CFO and Counsel on reviewing and resolving any license changes, which may include working directly with customers/potential customers
Administrative
• Manage admin overhead effectively - ie. Salesforce.com
• Administer contract process

Basic Qualifications

• Has had ownership of sales ops decisions; have opinions and drive priorities
• Experience with full revenue tech stack / familiarity of applications we use (ex: salesforce, docusign, gong, zoominfo, outreach, g-suite, slack)
• Confidence working with data
• Experience creating documentation / materials for all enablement activities
• Been part of a scale-up company, recently preferred
• Enterprise SaaS experience
• Bachelor’s Degree required, Econ or Business preferred
• Salesforce admin certified
• Must be Seattle based

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off & paid holidays
• 401k to help you save for the future
• Stock options
• We like to do fun things together! Conferences, off site retreats, and happy hours.
• Parental leave program
• Whatever mode of transportation you use - we got you covered!
• Employee referral bonuses to encourage the addition of great new people to the Knock team
• Plus free lunch on Fridays!

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.