Head of Revenue Operations at Skilljar

| Seattle
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Skilljar is seeking a Head of Revenue Operations to lead go-to-market strategy and operational excellence across our revenue generating functions to help us build the Skilljar rocketship.  As a key GTM leader, you’ll be working alongside our CRO and leadership team to rapidly scale our revenue engine.

The ideal candidate excels at developing strategic plans and insights to drive key business objectives and is very comfortable getting hands-on in translating financial and strategic plans into day-to-day processes, systems, and data. You must be an excellent communicator that thrives on driving cross-functional alignment between Marketing, Sales, Customer Success and Finance.

We’re looking for a motivated, self-starter who is comfortable wearing multiple hats in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has hundreds of Fortune 1000 and mid-market clients on its roster.

Would you like to drive?
  • Strategy: Engage with revenue leadership to build processes, systems, and measures to optimize the speed, accuracy, and effectiveness of our end-to-end customer acquisition and customer success process. Develop data-based recommendations to continuously improve our ARR and productivity.
  • Revenue Planning and Alignment: Develop and operationalize a revenue planning framework including sales capacity planning, quota and target setting, forecasting, pipeline management, territory development, win/loss intelligence, productivity, attainment, and velocity. Ensure the revenue teams are fully equipped from an operational perspective to deliver the financial plan. 
    • Revenue Processes, Tools, and Systems: Drive the design and implementation of new/improved business processes with subsequently required CRM configurations and additional “revenue stack” tools as needed. Support day-to-day operations of a rapidly growing go-to-market team, as well as identify and implement ongoing improvements as needed to maximize productivity, and funnel visibility. Build and manage CRM workflows to enable a finely-tuned, high-velocity sales assembly line.
    • Analytics: Create executive level, manager, and rep documentation, reports, analysis, and actionable dashboards to ensure alignment, data consistency, and recommendations. Engage with finance and other stakeholders to develop and track advanced reporting through additional BI tools.
    • Team Building: Directly lead and grow our Revenue Operations team through our next stage of growth. At the same time, you must be highly comfortable being hands-on in a small, stage-appropriate team with minimal in-house resources.
  • Continuous Learning: Build and rebuild our strategy, plans, processes, and tools as appropriate for each stage of our growth. Approach new challenges with a growth mindset. Make appropriate tradeoffs between flexibility and scalability with appropriate business judgment.
The ideal candidate will have:
  • 10+ years of sales/business operations or revenue operations experience in a high-growth SaaS/PaaS environment
  • 5+ years Salesforce systems experience including complimentary ecosystem applications
  • Highly experienced across the full customer revenue journey (marketing automation, lead routing in an ABM/ABS environment, opportunity development, CPQ, billing, customer success)
  • Customer focus mentality with an emphasis on long-term revenue and best-in-class prospect and customer experiences.
  • Thrives in a matrixed environment with a strong focus on creating buy-in across multiple revenue functions. Successful track record of being a partner to marketing, sales, finance, and customer success leadership, with the ability to prioritize and balance driving key business objectives with requirements across multiple stakeholders. 
  • Up-to-speed on modern and innovative revenue operations practices.
  • Demonstrated results in building strong, effective teams at a high-growth startup.
  • Highly quantitative with excellent analytical thinking skills. Ability to solve ambiguous problems with data.
  • Strong verbal and written communicator with outstanding project management skills and impeccable business judgment. 
  • MBA is preferred but not required.
Our Benefits:
  • Comprehensive Medical Coverage: Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance. (PTO and family leave)
  • Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
  • Benefits Package: Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, and access to an Employee Assistance Program.
  • Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, Colorado, Utah, Idaho, Texas, Arizona, Georgia, North Carolina and Florida.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based all over the US.

An Insider's view of Skilljar

How would you describe the company’s work-life balance?

Even though Work and Life are often happening in the same room these days, Skilljar encourages everyone to create a daily ritual that signals a "Start" and "Stop" to the workday. Whether it's simply shutting down your laptop, taking an end-of-day stroll, or brewing a cup of tea to wrap up the day; the team supports creating a balance.

Shilpa

Digital Marketing Specialist

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Employee Assistance Program (EAP)
Great events - virtual company and team events, happy hours, trivia/game nights, and more!

Culture
Intracompany committees
We have a volunteer-based fun committee. They have a budget side aside that they use to help through quarterly events for the entire company.
Daily sync
Team owned deliverables
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings

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