Junior Billing Analyst
Pushpay | Redmond, WA

Position Summary:
The Junior Billing Analyst will be responsible for working closely with the operations, finance and customer success teams to manage billing tickets, including surfacing ongoing enhancements ato the process. This person will also be responsible for participating in cross-functional teams to identify and resolve near-term and long-term issues related to billing.
The successful candidate will possess working knowledge of Zuora (or similar tool) for subscription billing management and be an expert in the administration of billing systems in-line with industry best practice.

Job Responsibilities:

• Manage all aspects of billing tickets, including answering billing related questions, coordinating change forms for customer subscription updates/changes, processing refunds/credits/adjustments etc.
• Support monthly invoicing process with QA and file review support
• Manage the review/QA of customer order and amendment forms prior to monthly billing for accuracy
• Ensure company approval processes are followed for any customer subscription change requests
• Monitor outstanding order/amendment forms and manage voiding unsigned agreement at end of month
• Aggregate and report on billing tickets and surface to the Senior Operations Billing Analyst for review

Experience / Education:

• Bachelor's degree in Accounting, Finance, Business, a related field, or equivalent education
• 1 - 2 years of relevant work experience is required.
• Experience working in diverse, cross-functional team environment.
• Experience with Zuora for subscription billing, or similar
• Experience with Salesforce

Job type: Full-time