LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in the future where conversations are the norm for getting your intentions fulfilled - whatever they are. 

We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers to join the team.

You will thrive here if: 

• You can operate in a fast-paced, dynamic environment
• You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
• You believe data-led decision making is the norm
• You see feedback or failure as motivation to learn and to grow 
• You relate to our core principles and want to work with experts in their respective fields

In this role you will:

• Analyze and evaluate all billing procedures and identify improvement opportunities to drive efficiency and accuracy
• Ensure all billing accounts are set up correctly and according to their contractual requirements 
• Resolve billing errors by working with various teams to implement automated fixes and/or manual controls to prevent identified errors.
• Become the Subject Matter Expert for billing and provisioning processes; participate and review testing of system enhancements or modifications to existing functionality and processes.
• Act as the project manager for implementation of the end-to-end solution to identify stakeholders, risk identification and mitigation, communication, define, and drive schedules.
• Act as a liaison between the technical teams and the business team to get improvements implemented.
• Analyze complex business problems and issues using data from internal and external sources to provide meaningful insights to decision-makers.
• Provides business intelligence, strategic planning support, drives proper approach for analysis and measurement of success, for various business segments and its leaders.
• Support day-to-day reporting needs including training, demonstrations, troubleshooting, ad hoc reporting, etc.

Your qualifications are:

• Bachelor’s degree in Accounting or Statistics, Applied Mathematics, Economics, Business or other related fields
• Minimum years of work experience: 3+ years in a Billing, Revenue Assurance, Business Analysis, Process Improvement, and project management
• In-depth knowledge of Zuora and Salesforce experience a must
• Mastery in Microsoft Excel/google sheets required
• Experience in documenting processes and developing workflows using tools such as Visio or LucidChart
• Excellent analytical and problem-solving skills with the ability to exercise mature judgment, discuss problems, analyze solutions/options, evaluate and enable improved processes and manage ambiguity
• Project management and business process creation and continuous improvement related skills
• Creative, results-driven, self-motivated, and solutions-oriented to execution
• Excellent problem-solving abilities and superior analytical skills
• Deep interest and aptitude in data, metrics, analysis, and trends
• Strong written and oral communication skills

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off. Most importantly, you’ll have the ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.