Senior Finance Analyst at Expedia Group

| Bellevue
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Expedia

Senior Finance Analyst, Global Customer Operations

We are the eCommerce Platform (or eCP for short), an organization of over 3,000 employees – not including our many customer support agents – that runs the technology engine under the hood of the powerful Expedia Group machine. eCP is the foundation for Expedia Group’s daily operations – from IT support to data center management, system access to traveler assistance, payment services to big data. Our teams are front and center in the lives of our employees, providing laptops, office space, network access, and data security, among many other things; and we are working steadily behind the Expedia Groups’ brand websites, converting customer “clicks” into incredible travel experiences. We power Expedia Group’s travel revolution with a world class platform of eCommerce technologies and services operating at a global scale.
Within eCP, the Global Customer Operations (GCO) team manages the customer experience on behalf of several Expedia Group brands across the traveler journey. GCO agents and products interface with the customer through voice and non-voice channels to provide support, service and resolution to their shopping/booking and travel experiences. The Product and Technology teams of GCO build, service, design and iterate on the tools and products utilized by our onshore and offshore agents as well as our customers and affiliates; our Service Delivery team is responsible for the agent training and development, product integration and partner operations across our 30 call centers around the world, and serves as the company’s primary service interface with our external customers. Our Finance team partners with Product/Technology/Service Delivery and Business by providing sound financial information to drive business performance and decision making.

GCO is seeking a data-driven Senior Finance Analyst in Bellevue to join GCO’s Financial Planning and Analysis (FP&A) team. FP&A owns the financial planning cycle, business monitoring and reporting, long term planning, and supporting key strategic initiatives for GCO. The team is responsible for consolidating GCO’s global financial results and effectively communicating the results to internal executive leadership. FP&A is also responsible for partnering with the other eCP finance teams in the identification and management of financial risks/opportunities, creation of financial targets, and the development of analysis to support business decisions.

What you’ll do:

  • Support the development and implementation of standardized approaches / automated processes within GCO FP&A. Focus will be on automating the forecasting process and business monitoring / reporting.
  • Partner with other members of the FP&A team to develop and implement data driven forecasting models / processes.
  • Serve as a key business partner supporting GCO with financial insights, operational support and analysis.
  • Develop understanding of business performance drivers and metrics, and bring together multiple data sources and identify interdependencies.
  • Create reporting templates, scorecards, dashboards, etc. using source data to provide visualization to the end user
  • Support the migration of manual reporting to the new automated solution where relevant.
  • Ad hoc modeling, analysis and reporting, as required.

Who you are:

  • Bachelor’s degree in Finance, Accounting, or Economics
  • 3-5 years of relevant work experience in finance-based roles with focus on data and systems
  • Strong quantitative and analytical skills with ability to convert raw data from multiple sources into actionable business insights.
  • Analytic, modeling, forecasting and presentation skills
  • Excellent interpersonal skills and demonstrated ability to partner across complex organizations.
  • Demonstrated proactive approach towards business problems and process improvements.
  • Attention to detail and a commitment to data integrity.
  • Intermediate to advanced skills in SQL and Excel
  • Experience with Hyperion, SAS, Tableau or other data visualization and reporting tools preferred.

Why join us?


Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.


Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. 


Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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