Director, Learning & Development at Expedia Group

| Seattle
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Intro:

Expedia Group’s Travel Partner Group (TPG) is looking for a strategic forward-thinking global Director of Learning! This leader will own driving the overall strategy and execution of L&D and enablement for TPG’s Service and Operations organizations to drive business impact and tackle sophisticated information and knowledge challenges. As a leader, you will be responsible for innovative L&D approaches that drive transformational change and empower performance. They will work closely with the wider Expedia L&D leaders as well as closely with our senior leadership team to support business initiatives through L&D. They will lead the vision and strategy and drive the performance of a large team of trainers, and learning professionals.

 

What you will do:

  • Consult and partner with TPG leaders to ensure the successful execution of our business strategy and goals by developing corresponding L&D strategies to enable people's performance.

  • Lead a distributed team of performance, learning, and facilitation consultants focused on driving a global approach.

  • Use performance consulting techniques to understand business needs, assess learning gaps, and resolve prioritization of work.

  • Partner with the TPG Design team, supporting their efforts to create L&D solutions that will enable us to globally scale to meet the business needs beyond the basics that use multiple delivery channels.

  • Measure to evaluate success, ensuring the effectiveness of training solutions by linking desired outcomes to business performance indicators, and tracking and evaluating results.

  • Champion the team’s ways of working, acting as an inspirational leadership role-model, and having a full understanding of TPG L&D processes, design principles, playbook, and governance model.

  • Actively identify, mitigate, resolve or call out any risks, issues, and dependencies that could impact the delivery of L&D solutions

  • Be responsible for the budget, ensuring that the team stays within a forecast.

  • You are an inspiring leader with the ability to distill business insights through analysis and actively provide business solutions and/or a strategic path forward.

  • Own critical customer conversations across all levels of leadership ensuring a strong executive presence and influence skills.

 

Who you are:

Qualified candidates for this position must be highly motivated, capable of self-direction, detail-oriented, flexible, and able to work collaboratively in a partnership capacity. Candidates must exhibit a keen sense of responsibility and enjoy working with multiple demands, shifting priorities, and constant change.

 

Education & Experience

  • Bachelors’ degree in Business, Education, or related field.

  • Preferred professional certificates in Training, L&D, and/or Performance Consulting preferred.

  • 7+ years L&D, leadership, or Service and Operations experience, with strong bias/passion towards adult learning.

  • Establish and maintain effective working relationships with all levels of employees.

  • Experience in a broad range of facilitation including train-the-trainer, coaching, and virtual delivery.

  • Experience working in a global role within a matrixed organization.

  • Ability to tackle problems independently and deliver results based on a range of requests.

  • In-depth knowledge of learning theory and methodologies in the design, development, delivery, and evaluation of online, in-person, and blended learning solutions.

  • Ability to deal with a high volume of change and ambiguity within an organization.

 

Additional qualifications include:

  • Enthusiastic role model and inspirational leader.

  • Shows judgment when analyzing situations and making data-driven decisions; high attention to detail.

  • Dedication to uncovering opportunities for improvement and initiation of change.

  • Creative in developing solutions.

  • Quality and process-driven in delivery.

  • Excellent time and workload leadership skills; ability to prioritize.

  • Be a positive force of change.

  • Confident in abilities and works with humility.

  • Attested experience to work well in a fast-paced environment.

  • Excellent interpersonal skills with the ability to build relationships at all levels.

  • Ability to plan and prioritize work whilst remaining calm under tight pressure.

  • Ability to travel up to 35%, including internationally once it is permitted and safe.

 

Why Join Us?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, hardworking, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them with the tools to do so.

 

Whether you're applying to work in engineering or customer support, marketing, or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

 

Our family of travel brands includes Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®,ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE, and Traveldoo®.

 

*LI-KW1

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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