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Director, Program Management - People

| Seattle
Convoy is in hypergrowth, with headcount more than doubling in 2019 and no signs of slowing. Maintaining our culture and setting our people up to do the best work of their careers is a tremendous challenge. Our People team is seeking a product or program management leader to build out Employee Experience and Organizational Health programs. We believe that organizational health and resulting culture is an untapped competitive advantage that is available to anyone willing to invest in it. The right program leader for Employee Experience will be one of the highest leveraged in the organization, with impact across every team, every office, and every employee at Convoy.
About you:
Maybe you’ve worked in a People/HR team before, maybe not. Either way, you think of the employee experience at a company as a product with the employees as its customers. You also share our view that the People function should be a strategic lever for the business.

Some of the challenges you will help us with:

  • Creating mechanisms to ensure that we maintain a high talent bar
  • Onboarding new employees as quickly and effectively as possible
  • Helping us maintain, adapt, and improve our culture as we grow
  • Figuring out how to define and measure excellence in how we serve our employees and set them up to do their best work. Then figuring out how to ensure that we hold ourselves accountable to that standard. 
  • Building and managing multiple listening mechanisms to ensure that all employee voices are heard and represented. 
  • Supporting our employee resource groups
  • Figuring out how to better connect our employees to our mission
  • Helping build an inclusive work environment where everyone feels that they can bring their full, authentic self to work
  • Ensuring alignment - of values, objectives, priorities - across our growing teams, and building connective tissue across Convoy
  • Figuring out how to measure and then improve team effectiveness
  • Figuring out what else should be added to this list

What would recommend you to this role:

  • Passion and empathy for the customers you serve (in this case employees)
  • You derive meaning and fulfillment from setting others up to succeed
  • Experience in Product or Program Management and delivering results for customers
  • Demonstrated track record of building and leading high-performance teams that can deliver results against multiple complex projects
  • Outstanding written and verbal communication skills and stakeholder management
  • Strong analytics skills and data-driven orientation
  • Experience with the listen/build/measure/iterate cycle 
  • You love chaos and ambiguity (startup experience preferred but not required) :)

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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