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Diversity & Inclusion Manager, Structural Inclusion

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    About the role:

    Diverse and inclusive teams—where everyone belongs—inspire people to contribute to their fullest, bring new ideas to life, and drive meaningful impact and change. Our Diversity, Inclusion, and Belonging (DIBs) team is on a journey to help the company and our customers drive this needed change so our workplaces and our world become more equitable. We’re working to embed DIBs into every aspect of our business and culture and we invite you to join us.


    In this role, you will work directly with our Global DIBs Director to help shape and execute our approach to structural inclusion. You will work closely with business leaders, HR Business Partners, Global Talent, Communications, Operations, external vendors and employees to design, redesign, implement, support and evolve policies, processes, and practices to center equity and inclusive design. You’ll also consult on key DIBs challenges, provide needed D&I subject-matter expertise, and develop research-backed DIBs initiatives. This is the ideal position for a leader with passion and courage to influence ServiceNow culture, drive impact, and help create systemic and structural change.

      Qualifications

      What you get to do:

      • Create, manage and evolve structural inclusion initiatives
      • Empower and enable talent process owners and key decision makers to design for inclusion and embed DIBs into all policies, practices, and processes with an iterative mindset
      • Manage long-term organizational equity assessment strategy and measure progress against priority areas of opportunity
      • Build and drive initiatives that truly make an impact, collaborating closely with all relevant stakeholders and partners (external and internal)
      • Lead change management and organizational change for DIBs through effective go-to-market strategies, communications, and cross-functional partnerships
      • Set and measure goals, utilizing data for storytelling and improvement
      • Analyze data (quantitative and qualitative) to determine priorities and to generate commitment and accountability
      • Experiment with innovative ways to drive structural and systemic change across the enterprise
      • Tailor global strategy to regional and country-specific contexts as needed
      • Travel up to 5-10%, as needed

      About you:

      • 3+ years experience in Diversity & Inclusion with demonstrated subject-matter expertise including research, data, and leading practices
      • Demonstrated expertise in change management, organizational development or related disciplines
      • Systems thinking and design thinking skills
      • Excellent communicator and collaborator, with the ability to build strong relationships, manage stakeholder expectations, and influence employees and leaders
      • Keen program management skills and detail-orientation
      • Desire to work in a fast-paced environment, navigate ambiguity, and maintain a focus on high-quality execution
      • Driven by impact and creating measurable change
      • Curious self-starter with a strong desire to learn and innovate – you help challenge the status quo and you’re eager to develop new skills
      • Reflective practitioner with a growth mindset – open to feedback, not afraid to make mistakes

      It’s Great, But Not Required If You Have:

      • Experience developing go-to-market strategies and communications for priority initiatives and organizational change for large global enterprises
      • Robust data visualization skills
      • D&I expertise outside of the US



      Additional Information

      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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      Technology we use

      • Engineering
        • JavaLanguages
        • JavascriptLanguages
        • ReactLibraries
        • Node.jsFrameworks
        • MariaDBDatabases
        • MongoDBDatabases
        • MySQLDatabases
        • PostgreSQLDatabases

      Location

      4400 Carillon Point, Floor 4, Kirkland, WA 98033

      An Insider's view of ServiceNow

      How would you describe the company’s work-life balance?

      I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

      Kurdin

      Manager, Strategy & Operations

      What does your typical day look like?

      I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

      Bill

      Distinguished Systems Architect

      What does career growth look like on your team?

      Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

      Vanessa

      President, ServiceNow.org

      How do your team's ideas influence the company's direction?

      In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

      Pat

      Chief Technology Officer

      What are some things you learned at the company?

      Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

      Ying

      Director, Product Design

      What are ServiceNow Perks + Benefits

      ServiceNow Benefits Overview

      We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

      Culture
      Volunteer in local community
      Open door policy
      Open office floor plan
      Flexible work schedule
      Remote work program
      Diversity
      Documented equal pay policy
      Dedicated diversity and inclusion staff
      Mandated unconscious bias training
      Diversity manifesto
      Mean gender pay gap below 10%
      Diversity employee resource groups
      Hiring practices that promote diversity
      Health Insurance & Wellness Benefits
      Flexible Spending Account (FSA)
      Disability insurance
      Dental insurance
      Vision insurance
      Health insurance
      Life insurance
      Wellness programs
      Financial & Retirement
      401(K)
      401(K) matching
      Company equity
      Employee stock purchase plan
      Performance bonus
      Charitable contribution matching
      Child Care & Parental Leave Benefits
      Childcare benefits
      Generous parental leave
      Family medical leave
      Adoption Assistance
      Vacation & Time Off Benefits
      Unlimited vacation policy
      Generous PTO
      Paid volunteer time
      Paid holidays
      Paid sick days
      Office Perks
      Commuter benefits
      Company-sponsored outings
      Free snacks and drinks
      Company-sponsored happy hours
      Onsite office parking
      Onsite gym
      Professional Development Benefits
      Tuition reimbursement
      Lunch and learns
      Promote from within
      Mentorship program
      Online course subscriptions available

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