Experience Management Scientist, Employee Experience

| Seattle

Why Qualtrics?

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can handle the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

Employee Experience (or EX) is a major pillar of our business. Through our suite of listening tools, organizations are able to build ecosystems of employee feedback, from pre-hire to exit. Integrations and automation mean this can be done with minimal ongoing workload. While our platform is purpose-built to deliver the traditional annual engagement, we are helping organizations evolve their feedback programs to feel more fresh, agile and aligned with their business imperatives.

About the Team

Qualtrics is in the business of helping organizations manage experiences. Of all experiences an organization delivers, employee experiences have a lasting impact on talent retention, productivity, and the overall bottom-line of the organization. However, many of the world's organizations have followed a very outdated approach to understanding their employees.

As the employee landscape shifts, these outdated approaches are not delivering the insights required to truly engage their employee base. As such, these organizations are also looking for a new way to not just monitor, but understand and improve the experiences they deliver to their employees. Qualtrics has provided a new approach built on a foundation of elite technology and solid expertise that is getting results for many of the world's top organizations.

A Day in the Life

You will be in a senior role that focuses on building scalable solutions that will bring impact to current and prospective customers. You will work to grow revenue as well as collaborating with the Employee Experience (EX) delivery and product teams at Qualtrics.

What are we looking for?

You will have a keen understanding of client needs in the world of employee feedback programs. You will have experience of designing large-scale employee feedback programs within global organizations and be able to communicate industry trends at senior levels within their customers.

You will influence our customers and help them design and shape their programs for the future, to organizations that are both mature and immature in the employee survey space. You will understand the significant industry shifts taking place in employee surveys, and be able to design visionary, creative yet impactful solutions to clients.

You are a strong presenter who represents Qualtrics at industry events and evangelizing the work we do with customers.

Finally, you are passionate about and believe in our culture and values. They’ll believe in work being a positive experience for themselves and their co-workers, and be willing to strap in and enjoy the ride!

Responsibilities

  • Develop and validate innovative, scalable pre-packaged employee feedback solutions
  • Develop thought leadership content on a frequent basis, including academic and practitioner articles, joint publications, podcasts, conference presentations or webinars
  • Working with the Product team, help to develop new platform features
  • Provide post-sale consulting support to customers
  • Conduct, write and present on global research that aligns to the Qualtrics value proposition, at industry conferences and with specific customers
  • Where needed, contribute to product and business development activities

What are the qualifications?

  • 7+ years experience working with clients on their employee insights/analytics function
  • A blend of agency-side experience as well as internal-client experience is ideal, although candidates from either side will be considered
  • Experience working with large and complex enterprises
  • Strong writing and presentation skills
  • Consultative and relationship builder who can quickly understand client needs and requirements
  • Have a deep understanding of good research methodology; item design and data collection
  • Able to analyze and interpret data, and report back insights to customers
  • Advanced degree (Ph.D. preferred) in Industrial Organizational Psychology, Behavioral Science or related field
  • Willingness and ability to travel up to 25% of the time
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We’re looking for A-players, not A-holes. We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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