Instructional Designer

| Seattle | Remote
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About Assurance
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!

About the Position
The ideal candidate will analyze data, identify performance gaps, and develop solutions to drive performance through the creation and maintenance of learning curricula. You will act as a consultant to internal stakeholders as they outsource new functions, drive improvements, and adapt to rapid product and process changes.

The ideal candidate will relentlessly strive to make training a differentiator in our ability to support our users by ensuring a high and consistent bar for learning and development. You will design and iterate on the training delivery strategy, working across a network of diverse teams and business units.


  • Design training programs, including classroom, e-learning courses, and self-study sessions
  • Develop and update course content to meet rapidly evolving needs
  • Work closely with a variety of teams and SMEs to define both the long-term strategy and the short-term tactics for training initiatives
  • Conduct assessments and analysis to identify new development needs and recommend training methods accordingly
  • Optimize training programs by auditing classes and assessing skill proficiency of learners
  • Act as advisor to internal stakeholders regarding projects, tasks, and operations
  • Maintain and administer our curricula and stack of learning tools
  • Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
  • Uphold the bar for training excellence, learner experience, and instructional design.


  • 6+ years of experience as an instructional designer, eLearning specialist, curriculum developer
  • 2+ working in a corporate learning & development environment
  • Experience designing, implementing, and monitoring training programs, preferably in the financial, technology or healthcare industries
  • Experience working collaboratively with distributed/remote teams with diverse colleagues.
  • Ability to manage competing priorities with focus on timely and efficient issue resolution.
  • Ability to thrive in ambiguity and adapt to change in accordance with business priorities.
  • Resourceful self-learner, with the ability to operate effectively and independently - forward looking thinker, who actively seeks opportunities and proposes solutions.
  • Proactive, assertive, adaptable, and able to give and receive constructive feedback
  • Excellent organizational and time management skills, ability to multitask, keen attention to detail and follow-up skills.
  • Experience using and administering Learning Management Systems.
  • Willingness to pitch in and assist with other projects and share responsibilities, as needed.
  • Consultative mindset, willing to explore outside the box solutions to complex problems
  • Experience in adult learning modalities, ranging from just-in-time to in-person
  • Experience in consulting with subject matter experts to capture learning content
  • Comfort working in design and authoring platforms and learning management systems
  • Ability to synthesize large amounts of data and quickly translate it into high quality learning modules (e.g. e-learning, voice overs, podcasts, videos)
  • Strong operational background and a track-record of making data driven decisions

Nice to Haves:

  • Experience developing training for the healthcare / insurance industry
  • Working knowledge of Axonify LMS
  • CPTD or CPLP certification

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • DB2Databases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM


We're located in the heart of downtown Seattle at the corner of 5th and Madison, conveniently between Westlake Center and Pioneer Square.

An Insider's view of Assurance

What’s the vibe like in the office?

“We're all so friendly and open to working and collaborating. We care for each other's work and personal health so that we can all be strong and grow together. No teammate gets left behind.”


Partner Marketing Specialist

What does your typical day look like?

“If I write code in the morning it often goes out on the same day, impacting thousands of customers and often having a noticeable change on our 'mission control' style dashboards throughout the office.”


Senior Software Engineer

What makes someone successful on your team?

“Everybody is very smart but not arrogant. In the data team, especially, everybody puts the team first over themselves - there are no egos. It is always about making things better for the team and the business.”


Director of Data Engineering

How do your team's ideas influence the company's direction?

We are calculated decision-makers. Every idea is a potential experiment waiting to be tested. We drive the business forward by rapidly iterating on several ideas leveraging the data to tell us which direction we should take next.


Director of Data Scientist

What are Assurance Perks + Benefits

Assurance Benefits Overview

Our Benefits

Flexible Working Environment
Your schedule and working hours are up to you at Assurance. We care more about results than when and where you get your work done, and we find that a flexible schedule can help alleviate the stress of a rigid work-life balance.

Unlimited Time Off
We work hard, so it’s important that we take time to refresh and reset when we need it. We empower our employees to take the time that make sense for them.

Nutritional Snacks and Weekly Lunches
We encourage a healthy lifestyle for employees in all ways that we can, and we don’t want it to be tough to find sustenance when you’re hard at work! We provide healthy, nutritional snacks throughout our office, and outstanding local coffee. We also host a weekly lunch, featuring top local restaurants, to accompany our all-company meeting.

Commuter Benefits
We want to make sure it’s easy for you to get to and from work, so we a provide free public transportation or greatly subsidized parking close to our office.

Inspiring Offices
From the beginning, our founders believed that beautiful, open, inspiring spaces lead to energy and creativity. We seek beautiful office spaces in all of our locations, and in 2020 we’ll be taking occupancy of a stunning new office on the top two floors of Madison Center in downtown Seattle – this space features floor to ceiling windows with stunning 360 degree views of the Puget Sound, and an exclusive private rooftop deck.

Competitive Health Benefits
Access to high quality healthcare is core to our business, and we care that our employees don’t have to worry about visiting a doctor. All employees receive competitive health, dental, and vision benefits packages.

Choice of High-End Equipment
We want to make sure you’re empowered to create amazing things. We give new employees the option of a variety of high-end computers and accessories.

Investment Opportunities
We believe in the importance of investing in yourself in a variety of ways, including financially. We offer a strong 401k plan, with options to invest in traditional, Roth, and after-tax options, all backed by a best-in-class platform from Prudential.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Assurance provides flexible start and end times for our employees
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

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