Learning & Development Manager at Zipwhip

| Seattle
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Zipwhip is a Seattle-based SaaS (Software-as-a-Service) company providing text messaging to businesses across North America through cloud-based software and a best-in-class API solution. One of the fastest growing tech companies in North America as ranked by Deloitte Fast 500 2017 and 2018, Zipwhip invented the technology that enables businesses to text using their existing landline, VoIP or toll-free phone number and communicate with consumers the modern way.

Zipwhip is aggressively investing in our people, product offerings and processes. We are backed by Goldman Sachs, Microsoft Ventures, OpenView, Voyager Capital and a host of other investors, and are seeing rapid growth in both employees and revenue. Zipwhip is the only business-texting provider with direct connections to all Tier 1 and 2 wireless operators in the U.S., and we've delivered billions of texts to consumers nationwide.

Zipwhip employees come to work every day (to one of Seattle's coolest offices) inspired and ready to live out our DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. If you want to be part of an organization where highly motivated thinkers are empowered to change the way we communicate with the world around us, then we'd like to hear from you.

What we're looking for:

The Learning & Development Manager will play a critical role within the People Ops team in the development and execution of our overall learning and development strategy. As our first Learning & Development manager, you’ll connect the company goals and strategies with our employee development and training programs. The L&D Manager will partner with the People Ops team and Sr. leadership in identifying learning and training needs, then will be the owner to source and/or develop, and execute impactful development programs, training initiatives, and training tools that optimize L&D within Zipwhip.

What's the job really? 

  • Assesses business training needs and design learning programs to meet corporate and department goals and objectives.
  • Own, develop and deliver on the training road map.
  • Enhance New Employement Orientation (NEO) & training programs that will help attract, engage, connect, and retain our employees.
  • Develop training programs & intiatives that align to our company culture, values, and where employees feel empowered to do their best work.
  • Align all our L&D initiatives to the company’s mission as well as our operational goals.
  • Plan, organize, setup, and facilitate training events
  • Collaborate with leaders, managers, and other organizational experts to develop and deliver on critical training needs.
  • Develop and maintain organizational communications to ensure employees have knowledge of training and development events and resources.
  • Consistenty measure and evaluate the effectiveness of learning programs by conducting follow-up studies of all completed training.
  • Own the required compliance training schedules and programs.

What you bring to the table: 

  • 7 + years of learning and development experience with software traning & development experience
  • 5+ years of facilitating training programs and delivering presentations
  • Passion for teaching and creating a positive learning environment for employees
  • You foster a diverse and inclusive culture that reinforces company values and vision.
  • Experience with a variety of learning management systems (LMS) and learning tools & technologies
  • Able to link business decision to results, understands Return on Investment (ROI) of decisions/actions 
  • Ability to partner with business leaders and stakeholders in developing strategic learning plans
  • Excellent communication skills, both verbal and written
  • Consistent track record of delivering learning programs and plans on time and with high engagement.
  • Strong relationship builder who builds credibility and trust.
  • BA/BS strongly preferred in business, communication, education or related field though will consider candidates with relevant business experience.
  • Technically savvy with with proficiency in Microsoft Word, PowerPoint, Excel and online meeting technologies, LMS, etc.

What we offer:

  • A fun, lively startup culture and one of Seattle's coolest offices
  • Core values-based leadership
  • A culture of employee engagement-lively weekly company updates as 1 example
  • Competitive salary and stock options
  • Complimentary access to a fitness center
  • Stipend for transportation and cell phone usage
  • Full benefits package including parental leave, a matching 401k program, PTO, and medical, dental, vision, disability, and life insurance.
  • Complimentary snacks, complimentary beverages, and free lunch on Fridays catered by local chefs
  • Complimentary shuttle access to office from King Street Station, Ferry Terminal and Yesler/Occidental

Zipwhip values an inclusive and diverse team.

We are an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, national origin or ancestry, citizenship status, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, veteran status or any other status protected by federal, state or local law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen


We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.


Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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