People Operations Manager (Seattle or Remote)
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,200 employees across 8 offices who are growing their careers while having a positive impact on people globally.
About the Role
Our global HR team is growing and looking for a Manager, People Operations to lead our newly formed People Operations team. You will support the administration, execution, and continuous improvement of the People Ops strategy.
You will oversee the daily administration, including HRIS and related systems support, implementation of Remitly policies, and the administration of HR compliance. You'll help administer our contingent workforce, serve as a partner for HRBPs in the operational execution of the people practices that span across the employee lifecycle - onboarding, performance review, promotions, career development, engagement, recognition, and retention.
You will report to the Sr. Manager People Operations and partner with our global HR teams. You will not be insular to the People and HR team, instead it will require engagement with employees and business leaders to ensure our programs strike the right balance between adding maximum value, raising our game in previously underserved areas, with a focus on simplicity. You can be based in our Seattle HQ or remote in the U.S.
You Will:
- Manage the people operations and administration functions for the employee lifecycle from onboarding to talent and performance management through off-boarding.
- Lead a small team of global operations coordinators focused on operational excellence and people experience and build the team as we scale.
- Oversee the creation and maintenance of up-to-date policies, employee handbooks, templates and programs to ensure compliance needs and team goals are met.
- Oversee the administration of the global mobility program.
- Manage the contingent workforce including vendor, contracts, onboarding and off-boarding (contractors, temps, interns).
- Manage the HR FreshService ticketing, resolution and escalation of issues using a tiered framework.
- Oversee HRIS administration of systems and softwares like UltiPro, ChartHop, Culture Amp, Tribute, Convercent.
- Manage status updates, relevant metrics on all operational activities in partnership with People Data Analytics Leader.
- Have a global mindset to ensure that our processes are inclusive to all employees wherever they reside.
You Have:
- 5+ years of experience in an HR administration, operations, or generalist role
- 1+ years of people management experience
- HR functional expertise; experience in employment law matters, contingent workforce, immigration, and compliance
- You have experience supporting people operations in high-growth environments.
- You are a builder who works through ambiguity and enjoys solving complex challenges in a scaling environment
- Alignment to our mission and values
- Experience building People Operations programs in compliance with applicable laws
- You are a recognized expert known for your collaboration and relish in building and improving upon processes
- You enjoy testing and iterating to support continuous improvement
Our Benefits
- Unlimited paid time off
- Health, dental, and vision benefits + 401k plan with company matching
- Company contributions to your HSA or FSA plan, if you choose one
- Employee Stock Purchase Plan (ESPP) available for eligible employees
- Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer