Sales Trainer

| Seattle
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At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.

In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role:

Customers are King! Each and every day the PBLearning Team works to ensure that our employees have the knowledge and capabilities needed to ensure our customers are successful in using PitchBook. Onboarding, professional and career development are handled by the PBLearning team. PBLearning does whatever it takes to ensure our employees achieve their goals and continue to grow in their skills and their careers.

PitchBook's Sales & CS Trainer role is part of the training team focused on onboarding and continuing education for our Sales, Engagement, and Support teams. The Sales & CS Trainer will facilitate, refine, and measure sales and customer success training for customer facing roles located in Seattle, San Francisco, NYC, and London. This role works cross-functionally with role specific program managers and the broader PBLearning team to ensure our customer facing teams are developing the skills and knowledge needed to be successful in their current role and prepare them for the next position.
Primary Job Responsibilities:

  • Learn and master PitchBook sales, engagement, and support methodologies and approaches
  • Deliver group training and individual coaching to enhance employee capabilities
  • Partner with PBLearning team to design quality sales and customer success training programs to address learning objectives
  • Work with Program Managers and PBLearning Operations to schedule and deliver individual and team training plans in a regular cadence
  • Manage training material and suggest improvements
  • Report on training program effectiveness and adjust programs as needed
  • Be resourceful to learn and master the complexities of the industry that PitchBook serves (specifically: private equity, venture capital, and M&A)
  • Learn and deliver new and existing general people development programs in assigned market as needed
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested

Skills and Qualifications:

  • Bachelor's degree or other related work experience
  • 3+ years of experience as a SaaS Sales, Engagement, or Support Training Specialist or higher role (6+ if a mix of other industries)
  • Familiarity with modern sales, engagement, or support processes and concepts
  • Experience using a Learning Management System (LMS) and executing "blended learning" curriculum
  • Prior experience with Salesforce (or similar) and Gainsight (or similar) preferred
  • Experience delivering training and coaching to technical and non-technical professionals on a global and regional scale
  • Ability to effectively present material to groups of all levels in person and via phone/virtual classroom
  • Excellent interpersonal and communication skills. Must be able to work effectively with all levels in the organization
  • Strong project management skills with demonstrated ability to manage multiple projects or priorities at once
  • Metrics driven: has evaluated and measured effectiveness of trainings
  • Proficiency with the MS Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
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Technology we use

  • Engineering
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Location

Located just blocks away from Pike Place Market and historic Pioneer Square, our headquarters boast stunning mountain views

An Insider's view of PitchBook

What are some social events your company does?

I love that PitchBook makes a constant effort to put on fun creative events that keep us connected (even during covid!). In office, we have annual company events like the Mariners game, Ping Pong Tournament, and Wine + Chocolate Tasting where I was always able to meet folks from different departments with who I would never normally cross paths with

Jessie

Business Development Associate

What does your typical day look like?

UX Designers at PitchBook actively work on one main project at a time, but could be supporting multiple projects in development. I usually spend some time each day answering any questions that our development team has on in-flight projects and iterating designs if necessary. Every day is different as I’m constantly solving new problems.

Nitaya

User Experience Designer

How does the company support your career growth?

PitchBook made it a priority to support my growth by understanding my aspirations and aligning a plan to get me there. My vision was to be in a leadership position and PitchBook motivated me to achieve this by providing me with tremendous resources, guidance, and opportunities to push myself and succeed.

Nitin

SR. Research Associate

How do your team's ideas influence the company's direction?

One of PitchBook’s core values is to embrace and drive change, which in turn promotes a scrappy, entrepreneurial working style and allows individual contributions to influence the direction of the company. We see examples of this every day from launching a weekend version of our newsletter to optimizing customer onboarding processes.

Amy

VP of People

How do you collaborate with other teams in the company?

I work on the accounts receivable team at PitchBook, which involves extensive collaboration with other teams to obtain and update client billing information, reconcile expenses and complete compliance forms. My role requires me to work closest with customer success and outside sales to improve processes for invoicing and error prevention.

Lewis

Accounts Receivable Specialist

What are PitchBook Perks + Benefits

PitchBook Benefits Overview

Health and wellness: We offer health and life insurance, generous time off and paid parental leave, retirement plans with a substantial company contribution, transportation assistance and more.

Career development: We offer VC, PE and M&A industry training, tuition reimbursement programs, annual education stipend, and more.

Good vibes: We offer an open work environment, team-building and company-wide events, sponsored volunteer opportunities, referral bonuses and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
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