Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Our Global Talent Development team is focused on learning, development, and performance through the design and execution of people-centered talent programs and processes across the employee lifecycle. We enable all our people to grow, develop, and live their best lives in a diverse and inclusive environment, working alongside the most innovative colleagues in the world.
Our team is responsible for building the architecture, plan and consulting for end-to-end talent management processes designed to support our businesses as they define and execute their talent strategies. This includes our performance assessment processes and how they connect to our development and growth strategies.
What you will be doing:

• Design and deliver impactful executive development programs and experiences that effectively translate developmental concepts and practices into direct and specific learning plans for leaders
• Provide thought leadership on impactful, best-in-class methods to develop executives and emerging leaders
• Partner with our HR Business Partner community and external partners to deliver global and impactful development programs for our leaders
• Use data and analytics to measure the effectiveness of programs and drive continuous improvement of our leadership portfolio
• Keep current on new learning approaches, technologies and tools through research and networking to ensure our solutions are innovative

Qualifications
The Senior Manager, Talent and Retention will focus on the career development and retention of emerging and established leaders at ServiceNow. You will work alongside our Performance Development, Learning and Development, and HR Business Partner teams on strategies for the identification of top talent and initiatives to align performance development needs with relevant, tailored learning, development and career opportunities. You will also help to develop a transparent career pathing strategy, including clarity on how performance is assessed (both against desired skills and capabilities, and against leadership expectations), and clear, actionable guidance on progression steps. The Senior Manager, Talent and Retention, will also build specific retention strategies for under-represented groups across the company.
This position will report to the Senior Director of Talent Strategy and Retention.
To be successful in this role you have:

• 8+ years of experience in leadership development, performance management, or talent strategy
• Experience in collaborating with or consulting to senior-level leaders
• Passion for developing executives and emerging leaders
• Creative and innovative thinker, able to generate ideas and impactful outcomes
• Results-oriented and self-directed in a fast-paced, high growth environment
• Experience with vertical development/adult development
• Well-developed program management skills
• Experience utilizing qualitative and quantitative data to improve programs
• Experience with learning tools and technologies preferred
• Global experience preferred

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.